Opalis to Showcase IT Operational Process Automation Technology at itSMF USA Conference; Solution Automates Run Book Processes, Enables ITIL Best Practices

Business Wire, Sept 18, 2006

TORONTO -- Opalis Software Inc., the expert provider of enterprise software used to integrate and automate routine IT operational processes and achieve an automated data center, today announced it will showcase its IT process automation solutions at the IT Service Management Forum USA (itSMF USA), one of the nation's fastest-growing information technology quality management associations, September 18-20, in Salt Lake City, Utah. The company will be demonstrating Opalis Integration Server in booth #342.

Opalis Integration Server automates run book processes and enables ITIL best practices. Run Book Automation (RBA) is quickly gaining momentum as IT organizations that are seeking a more efficient way to manage IT as businesses are increasingly required to ensure high service levels and infrastructure efficiency, while lowering costs and adhering to best practices. RBA provides the orchestration, integration, and automation of operational processes across multiple data, departmental, and application silos. This is achieved through IT-defined workflow that integrates the people, process, and technologies involved in operational procedures. With Opalis, companies can bridge application, department, and data silos, and automate run book processes in a way that's simple, fast, and effective.

And with its breadth of support for the leading service management applications, such as BMC, CA, HP, and IBM, Opalis enables IT to automate and orchestrate IT processes into ITIL best practices.

"ITIL is all about best practices for optimal service management in IT operations," said Mike Tindel, Vice President of Marketing for Opalis. "How else but with automation can IT guarantee repeatable processes so that best practices are followed?"

This year's itSMF conference theme, "Making ITSM a Reality -- Service and Beyond," brings together global IT professionals to share industry best practices in IT service management, including ITIL best practices for Incident Management, Process Management, Configuration Management, Change Management, and Release Management. For more information on the conference, please visit www.itsmfusa.org.

About Opalis Software, Inc.

Opalis Software, Inc., is the expert provider of enterprise software used to integrate and automate routine IT operational processes and achieve an automated data center by integrating diverse systems management tools and by rapidly orchestrating operational processes to reduce the risks and delays associated with human intervention. With Opalis, companies can connect disparate environments and automate processes in a way that's simple, fast, and effective, resulting in lower operational costs and improved performance and availability. Opalis offers the most comprehensive set of integration points and "out of the box" automation, integrating any system, process, or application and standardizing them into ITIL best practices.

Currently, more than 550 global companies, including Toyota, Woolworths, Johnson & Johnson, British Telecom, and the Bank of New York, rely on Opalis to integrate and automate operational processes. Opalis, founded in 1999, is headquartered in Mississauga, Ontario, Canada, and has strategic industry partnerships with BMC, Microsoft, EMC, HP, IBM, Cognos, CA, VMware, NetIQ, Symantec, and Micromuse. For more information, please visit www.opalis.com.