Virtual Hold Solution Introduced to Time Warner Cable Division

Business Wire, Sept 5, 2006

AKRON, Ohio -- Virtual Hold Technology(R), LLC (VHT), the leading provider of virtual queuing solutions, today announced that the Time Warner Cable Columbus, Ohio division has introduced the Virtual Hold(TM) solution into their contact center environment. Columbus is now offering customers an alternative to conventional waiting on hold when contacting their center. Columbus becomes the fourth Time Warner Cable division in the state of Ohio to use Virtual Hold, joining the Cincinnati, Western Ohio, and Northeast Ohio divisions.

The U.S.'s second-largest cable company, Time Warner Cable leads its industry in matching technological advances in its video, high-speed data and phone offerings to consumer interests, with more and more innovative products and services in the dynamic and growing media. The Time Warner divisions that have introduced Virtual Hold to their contact centers are offering their customers greater customer service and are gaining the value-added benefits of Virtual Hold. Virtual Hold educates callers of their estimated wait time and gives them the choice of remaining on hold or receiving a callback when it's their turn to speak with an agent.

Virtual Hold:

--Increases customer satisfaction

--Reduces abandons

--Improves service level

--Increases agent efficiency

--Reduces toll and labor expenses

--Improves agent morale

About Virtual Hold Technology

VHT is the leading provider of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning virtual queuing technology has provided callback solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo, Dominion, T-Mobile, BellSouth, Time Warner Cable, Bell Mobility, Ticketmaster, Amerigroup, and Avon. To learn how VHT's queue management solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com.

Copyright (C) 2006 Virtual Hold Technology(R), LLC. All rights reserved.