iET Solutions' ITSM 4.0 Achieves Pink Elephant's Pink Verify™ Service Support Enhanced Verification; Leading Service Management Tool Helps to Support IT Management Best Practices

Business Wire, Sept 7, 2006

FRAMINGHAM, Mass. -- iET Solutions (www.iet-solutions.com) announced today that its ITSM 4.0 offering for complete IT service management has been verified by IT management best practices leader Pink Elephant through its PinkVerify(TM) Service Support Enhanced certification program.

PinkVerify is the only worldwide certification program that recognizes software that supports the definitions and workflow requirements of critical IT management processes through a licensed logo. To achieve PinkVerify Service Support Enhanced status, a product must meet Pink Elephant's mandatory functional requirements for IT Infrastructure Library (ITIL) compatibility in the Incident, Problem, Change and Configuration Management processes and at least one of the following three ITIL processes: Availability, Release and Service Level Management. iET ITSM 4.0 is compatible with the four initial ITIL processes, in addition to Release and Service Level Management.

"We are delighted that iET Solutions has achieved PinkVerify Service Support Enhanced status for iET ITSM 4.0," said David Ratcliffe, president of Pink Elephant. "The compatibility with six ITIL processes demonstrates significant commitment to the ITIL model by iET Solutions. The minimum requirement for this level of certification is compatibility with five processes."

"iET ITSM 4.0 reflects our determination to surpass traditional IT service management offerings by incorporating core ITIL processes like release management and comprehensively enhancing others like configuration management," said Michael Scheib, president and CEO of iET Solutions. "We are committed to offering a tool set that supports IT service management best practices and this verification by Pink Elephant is evidence of this."

Developed in close cooperation with its customers and partners, iET ITSM 4.0 offers enhanced front-office service desk functions tightly integrated with back-office functions including release, configuration and change management to empower IT managers to be more proactive with their service management infrastructure. Built on ITIL standards, iET ITSM 4.0 supports the process-oriented and cost-effective delivery of IT services. The product was designed to help IT managers better roll out changes and releases to their existing infrastructure and identify the root cause of incidents to quickly resolve problems and prevent recurring incidents related to these errors. After its first certification in 2004, this re-certification confirms that the new application in iET ITSM, release management, is in alignment with the IT Infrastructure Library.

About Pink Elephant

Pink Elephant is the world's leading IT service management education, consulting and conference provider. Headquartered in Toronto, Canada, with operations in the USA, EMEA, and throughout the Asia Pacific region, the company works with an extensive array of clients, both public and private, to improve the quality of IT services through the application of established best practices, including ITIL. Visit www.pinkelephant.com or call 1-888-273-7465 for more information.

About iET Solutions

iET Solutions develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. More than 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, Mass., iET Solutions maintains offices in Germany, Great Britain and North America. Distributors and technology partners serve all other countries. For more information visit www.iet-solutions.com.