Envision Telephony Recognized by Saddletree Research For Setting the Standard for Identity Protection in the Contact Center

Business Wire, April 17, 2007

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced that Saddletree Research has recognized the company as a pioneer in delivering an identity protection solution for the contact center industry. In a recent report Paul Stockford, chief analyst for Saddletree Research, a high-technology market research firm specializing in emerging companies and technologies in the contact center, described Envision's solution as "setting the standard" for a contact center solution for identity protection.

In the report, titled "Contact Center Protection: Envision Telephony Sets the Standard," Stockford explains, "The Envision Identity Protection[TM] solution represents the first attempt by any company in the contact center industry to address this growing problem. Saddletree believes that Envision Telephony has performed two services for the contact center industry with the introduction of the Envision Identity Protection solution. First, it is bringing to market a timely solution to a rapidly growing and extremely important problem. Second, Envision has set a standard for the industry relative to the security of customer information in the future."

Envision's Identity Protection solution provides contact centers with a secure, cost-effective and seamless technology to protect sensitive customer data captured in millions of customer-agent interactions that occur daily. The solution reduces corporate risk of costly identity theft and brand erosion as it protects sensitive customer data, including date of birth, Social Security numbers and driver's license numbers, as well as credit card, bank account and phone-card numbers. The solution was recently named a 2006 Product of the Year by Customer Interaction Solutions([R]) Magazine.

"We are excited to receive support for our identity protection solution from Saddletree Research that recognizes Envision's leadership in addressing the problem of identity theft in the contact center," said Rodney Kuhn, Envision CEO. "We believe that our solution provides unprecedented business value to our customers by reducing corporate risk, protecting mega-brands and helping them comply with industry guidelines such as PCI and HIPAA."

About Saddletree Research

Saddletree Research Inc. (www.saddletreeresearch.com) is a high-technology market research firm specializing in emerging companies and technologies in the contact center, customer communications and enterprise telephony markets.

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer service by improving agent effectiveness and contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach([R]) (composed of Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at www.envisioninc.com.

Click2Coach is a registered trademark of Envision. Envision, Envision Quality Monitoring, Envision eLearning and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners.