Attachmate Helps Organizations Tackle Desktop Complexity in Contact Centers Through Third Legacy Integration Webcast

Business Wire, April 19, 2007

SEATTLE -- Attachmate Corporation:

WHAT:   Attachmate Corporation will host the third session of its
        seven-part "Unlocking Legacy Applications" webcast series,
        aimed at helping organizations increase revenues and reduce
        costs by re-using legacy assets. The session, "Optimizing
        Contact Center Agent Productivity with Desktop Automation,"
        will explore how desktop integration solutions can help
        contact centers breakdown barriers between desktop
        applications to increase agent efficiency, decrease training
        costs and optimize their IT infrastructure.

        In today's contact center environments, where agents
        typically work with five or more desktop applications, lack
        of communication among those applications often results in
        data entry errors, complex keystroke combinations, cutting
        and pasting between applications, longer calls and frustrated
        customers. Hosted in conjunction with OpenSpan, Inc., this
        session will introduce the new Enterprise Desktop for
        dramatically improving the contact center desktop environment
        for agents, IT and Operations by:

        -- Streamlining application workflow with simple integration
           projects;

        -- Building robust desktop automation without coding;

        -- Creating unified views with composite applications;

        -- Extending legacy applications with new business logic
           (e.g., adding logging for compliance purposes); and,

        -- Using an advanced approach for integrating desktop, host,
           Java, Windows, and web applications.

        During this session, live demonstrations will illustrate how
        to easily automate processes, extend applications with new
        functionality and quickly build new composite applications.

WHEN:   2:00 p.m. CET/8:00 a.m. EDT, April 26, 2007 and
        11:00 a.m. PDT/2:00 p.m. EDT, April 26, 2007

WHERE:  To register for "Optimizing Contact Center Agent Productivity
        with Desktop Automation" or to learn more about other
        sessions, please visit
        www.attachmate.com/en-US/webcasts/webcasts.htm

WHO:    Attachmate Corporation and OpenSpan, Inc.

About Attachmate

Attachmate, owned by an investment group led by Francisco Partners, Golden Gate Capital and Thoma Cressey Equity Partners, enables IT organizations to extend mission critical services and assures they are managed, secure and compliant. Attachmate's leading solutions include host connectivity, systems and security management, and PC lifecycle management. Our goal is to empower IT organizations to deliver trusted applications, manage service levels, and ensure compliance by leveraging knowledge, automation and secured connectivity. For more information, visit www.attachmate.com.

Copyright (c) 2007 Attachmate Corporation. All Rights Reserved. Attachmate and the Attachmate logo are registered trademarks of Attachmate Corporation, in the USA and other countries. All other trademarks, trade names, or company names referenced herein are used for identification only and are the property of their respective owners.