FrontRange Solutions Showcases New PC Lifecycle Management Solutions at Help Desk Institute Conference 2007

Business Wire, April 25, 2007

Service-Desk Pioneer and Solutions Provider Exhibits End-to-End IT Service Management Capabilities at Show

DUBLIN, Calif. -- Following its recent agreement to acquire enteo Software, FrontRange Solutions will be demonstrating its new end-to-end IT service management and PC lifecycle management offering at the Help Desk Institute (HDI) 2007 Annual Conference & Expo on Monday, April 30th through Wednesday, May 2nd in Las Vegas.

Providing customers with superior service levels and increased business value, the new integrated product set is believed to be the first to offer outstanding applications for lifecycle management and remediation together with world-class service management solutions over a common IT architecture.

At HDI, FrontRange will demonstrate its IT Service Management (ITSM) and HEAT([R]) solutions for full service desk, ITIL, corporate governance and IT best practice support, working in conjunction with enteo([R]) products for patch management, license management, Citrix management, and software application and operating system distribution.

When integrated, the benefits to customers are particularly compelling. The new solution set allows service management teams to provide a broader range of valuable services and offer more proactive support. At the same time, it helps businesses increase first-call resolution rates and reduce average call duration and incident cycle times.

According to Kevin Smith, FrontRange vice president of products: "The two product portfolios are highly complementary. They both serve the needs of the IT function in helping to ensure that businesses perform at their best."

"The enteo PC lifecycle management products have traditionally targeted the asset management function within a business in helping ensure that system availability is high and that assets are optimized throughout their lifecycle," Smith said. "By contrast, FrontRange products help the service management function to ensure that service quality, customer satisfaction and first-call resolution levels are of a consistently high standard."

"By integrating these two product lines, FrontRange not only helps businesses enhance the IT service they provide employees but also allows them to reach out to their customers and offer a broader range of premium quality services," he continued.

FrontRange will host several events at HDI including:

-- Launch Pad Presentation: "The Next Generation Service
    Management Solution"
   presented by Kevin J. Smith, FrontRange Vice President of Product
   Tuesday, May 1
   1:45 - 2:05 PM
   Launch Pad Theater, show floor

-- HEAT(R) User Group Meeting - a FrontRange Solutions update for
    customers
   Tuesday, May 1
   6:00 - 7:00 PM
   The Foundation Room at Mandalay Bay
   NOTE: Advanced registration and a pass is required to attend.

-- Exclusive Customer Appreciation Party
   Tuesday, May 1
   7:00 - 10:00 PM
   The Foundation Room, Mandalay Bay
   NOTE: Advanced registration and a pass is required to attend.

-- Conference Session: "Applying Strengths-based Management"
   presented by Kellie Whitney, FrontRange Director of
   Support Services
   Wednesday, May 2
   3:00 - 4:00 PM

More information about Help Desk Institute 2007 is available at www.thinkhdi.com/hdi2007/.>

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.

Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine([R]); IT Service Management including the HEAT([R]), ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine([R]) IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.

Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.