Teleperformance Netherlands to Benefit From NICE SmartCenter™ by Moving to NICE Perform® and Adding IEX® TotalView® From NICE

Business Wire, April 30, 2007

Leading Outsourcer to Leverage Synergy of IEX TotalView Solutions With Existing NICE Perform Implementation to Improve Business Performance

RA'ANANA, Israel -- NICE Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions[TM] to drive performance, today announced that Teleperformance Netherlands will benefit from NICE SmartCenter[TM] by moving to NICE Perform and by adding TotalView Workforce Management system from IEX Corporation, a NICE Systems company.

NICE SmartCenter is an innovative solution designed to enable organizations to manage their contact centers in an insightful proactive manner and take action at the righttime. NICE SmartCenter builds upon the success of NICE Perform by expanding significantly the offering and taking it to yet a higher level of added value for customers. NICE SmartCenter leverages the synergies of the combined capabilities of NICE Perform, IEX TotalView and Performix[TM].

"Teleperformance continues to enjoy a strong relationship with NICE," said Christian Pijnenborgh, operational manager for Teleperformance Netherlands. "NICE has a holistic approach to managing contact centers and improving business performance, which is well-aligned with our contact center goals. After a thorough evaluation, we found that IEX TotalView from NICE could bring us the advanced multiskill and multisite capabilities we need to effectively manage our complex environment. By combining IEX TotalView with NICE Perform, we'll be able to take advantage of the benefits of NICE SmartCenter."

With NICE SmartCenter, Teleperformance will be able to manage its contact center in a more insightful and proactive manner and take action at the right time. Furthermore, leveraging the synergies NICE Perform with IEX TotalView in the Netherlands centers will enable Teleperformance to better link its customer interactions with its planning and management processes and more closely align quality management and workforce management functions.

"We appreciate the confidence Teleperformance has demonstrated in the vision of NICE SmartCenter, to supply best-in-class solutions unified through an open framework," said Zvi Baum, president of Enterprise Interaction Solutions at NICE. "Choosing NICE Perform for the Netherlands operation and combining it with IEX TotalView will enable Teleperformance to consolidate, share and reuse information between the solutions, giving them a competitive edge both today and in the future."

About Teleperformance Netherlands

Teleperformance Netherlands is part of the Teleperformance group, which ranks as the world's joint market leader in the supply of outsourcing services for client relations and contact center management. The group has approximately 56,500 computer work stations and nearly 70,000-strong work staff (Full-time equivalents) spread over 263 contact centers (including 91 managed directly at certain clients' businesses) based in 42 countries. It oversees programs in 60 languages and dialects on behalf of large international companies, across a variety of industrial sectors.

Teleperformance Netherlands is able to offer the service their customers expect through more than 900 dedicated agents, in 8 contact centers in Zoetermeer and Tilburg. Teleperformance Netherlands offers professional and tailor-made multi-channel customer care programs, sales and combined programs to over 400 sites. Teleperformance offers state of the art technology to its customers and is ready for the future. Teleperformance Netherland's growth has been primarily achieved through the expansion of its outbound customer care services. For more information, visit http://www.teleperformance.nl or 079-342 98 00.

About NICE Systems

NICE Systems (NASDAQ:NICE) is the leading provider of Insight from Interactions[TM] solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. More information is available at http://www.nice.com.

About IEX Corporation

IEX Corporation, a NICE Systems Ltd. company (NASDAQ:NICE), is a leading provider of feature-rich, scalable workforce management and performance management solutions that enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. Founded in 1988, Richardson, Texas-based IEX has a strong global market presence in over 50 countries with more than 900,000 agents in over 3,000 sites. The award-winning IEX[R] TotalView[R] Workforce Management system is a NICE SmartCenter[TM] solution. NICE SmartCenter combines workforce and performance management, interaction analytics, compliance, coaching and customer feedback with a structured services methodology. NICE SmartCenter enables organizations to take action at the right time, provides insight into customer and market dynamics and encourages proactive business management. More information is available at http://www.iex.com.