Convergys Introduces New Solution to Maximize Customer Lifetime Value for its Clients

Business Wire, April 30, 2007

CINCINNATI -- Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today the availability of its Lifetime Value Optimizer solution that helps businesses maximize the lifetime value of each of their customers. The Convergys solution has been undergoing pilot testing over recent months with great results. Two additional client implementations are now underway.

Today, customer interfacing employees and systems may make inconsistent policy decisions. Convergys' Lifetime Value Optimizer solution addresses these inconsistent policy decisions by providing a centralized engine to capture all customer events across all channels, automatically evaluating those events against policies, and executing appropriate actions. The proliferation of non-integrated operational systems adds to the challenge of enabling seamless customer service across automated and live agent service channels. The Convergys solution ensures real-time proactive care, enhances automation effectiveness, and improves agent efficiency.

Convergys' Lifetime Value Optimizer solution supports real-time service, sales and save actions across all customer channels in any vertical market. The solution is highly scalable, capable of handling the volume and complexity of today's customer interactions.

"Convergys' Lifetime Value Optimizer solution integrates into existing systems enabling all customer interactions to be combined to provide a holistic view of the customer, unlocking customer value and maximizing return on investments in those systems," said Jeff Gordon, Senior Vice President of Convergys' Innovation Center. "Convergys' ability to provide centralized policy management with automated real-time policy enforcement across all customer touch points in response to 'real-time' events with this solution can generate millions of dollars in incremental operating income each year."

"Businesses need to seek new ways to ensure their customers are not only retained, but that the value of each customer is maximized," said Paul Hughes, Yankee Group Vice President of Enabling Technologies Research. "Companies using Convergys' Lifetime Value Optimizer software and configuration and implementation consulting expertise will improve customer loyalty, reduce operating expenses, and improve the customer experience."

Convergys can help clients optimize the use of this Convergys solution by providing expert recommendations and ongoing measurement of the solution's effectiveness. Convergys Consulting and Professional Services works with clients to assess their business and determine opportunities for deploying the solution to bring immediate Return on Investment.

Convergys' Lifetime Value Optimizer solution is based on a process called Customer Lifecycle Management (CLM) developed by the consulting firm McKinsey & Company. It links business goals to real-time service, sales, and save actions, and provides key performance indicators to ensure organizations can evaluate and manage the impact on enterprise effectiveness.

Companies interested in Convergys' Lifetime Value Optimizer solution should call Convergys at 800.344.3000 or 513.458.1300 or visit www.convergys.com

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and innovative software solutions to solve its clients' complex billing and customer management problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

About Convergys

Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 76 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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