Envision Telephony Receives 2007 Members' Choice Award from ContactCenterWorld.com

Business Wire, August 14, 2007

Voted First Class in Customer Service for Recording/Quality Monitoring

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that it has received a 2007 Members' Choice Award from ContactCenterWorld.com for "First Class Customer Service in Americas" in the Recording/Quality Monitoring category.

Companies named a First Class Customer Service Award winner achieved outstanding marks in the awards program and were recognized as one of the best in the industry. The fifth annual Members' Choice Awards showcases the best industry vendors as voted for by their customers. There are no judges except the end users, and the winners are those who can clearly demonstrate satisfied clients.

As a leader in helping companies deliver world-class customer service, Envision offers a global, dedicated team of experienced technical, training and support professionals and consultants who have the knowledge, skills and solutions needed to quickly analyze and address their customers' unique business needs. To ensure that every customer achieves the greatest value from its call center software solutions, Envision provides predictable implementation services and training, industry-leading support and business consulting services.

"We are extremely gratified to win an award based on the votes of our customers," said Rodney Kuhn, Envision CEO. "Envision's solutions have earned the highest customer satisfaction ratings in the industry, and it is our mission to continue to deliver legendary customer experiences to our customers."

Raj Wadhwani, president of ContactCenterWorld.com, added, "This is the fifth year we have worked with the industry to recognize the very best vendors. There are too many awards given out that have no substance -- the Members' Choice Awards is based entirely on customer feedback and satisfaction, and those companies who win are the ones the industry should support. We are proud to recognize Envision for their first-class customer service achievement."

About ContactCenterWorld.com

ContactCenterWorld.com provides world-class research, conferences and a customer-focused website for contact center industry professionals. As a worldwide leader in connecting businesses, vendors and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information, go to http://www.ContactCenterWorld.com.

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision's software includes analytics, performance management, workforce management and Click2Coach([R]) (composed of Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at www.envisioninc.com.

Click2Coach is a registered trademark, and Envision, Envision Quality Monitoring, Envision eLearning, and the Envision Telephony logo are trademarks of Envision Telephony, Inc.