Midcontinent Communications Signs Contract to Use the Convergys Lifetime Value Optimization Solution

Business Wire, August 2, 2007

CINCINNATI & SIOUX FALLS, S.D. -- Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announced today that Midcontinent Communications has signed a three-year license agreement to use the Convergys Lifetime Value Optimization Solution.

The Lifetime Value Optimization Solution enables companies to maximize the lifetime value of each customer. Leveraging a mix of software and services, the solution augments a company's existing systems, data, and processes and enables significant increases in revenues, reductions in operating expenses, and increased profits, while increasing agent efficiency, quality of service, and customer loyalty.

At the core of the offering is a standard product that enables centralized policy creation and management as well as automated, real time, and proactive policy enforcement across all channels. It supports contextual and personalized interactions, with closed-loop learning, for all customer care, billing, and service delivery customer interactions.

"The Convergys Lifetime Value Optimization Solution will enable us to offer a unique customer experience, tailored individually to each customer's needs, and as such, will be the foundation of our overall customer relationship management strategy," said Dick Busch, Chief Operating Officer of Midcontinent Communications. "We view the Convergys Lifetime Value Optimization Solution as a platform to improve agent efficiency, provide proactive customer care, improve automation, and maximize customer value."

"Convergys will support Midcontinent in its ongoing efforts to continuously increase customer satisfaction and profitability while meeting overall customer care business objectives," said Jim Boyce, Convergys President, Media, Communications, and Entertainment.

Companies interested in the Convergys Lifetime Value Optimization Solution should call Convergys at 800.344.3000 or 513.458.1300 or visit http://www.convergys.com/billing_ltvo.html

By applying more than 20 years of operational experience in business process outsourcing, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys' solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

About Midcontinent

Midcontinent Communications, a subsidiary of Midcontinent Media, Inc. and Comcast, is the Upper Midwest's leading provider of cable television, local and long distance telephone service, high-speed Internet access, and cable advertising services to communities in North and South Dakota, and Western Minnesota. Midcontinent's service area includes over 200 communities serving over 200,000 customers. For more information, please visit our web site at www.midcocomm.com

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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