Convergys to Provide Customer Intelligence Solutions To Global Financial Services Firm

Business Wire, Dec 13, 2007

CINCINNATI -- Convergys Corporation (NYSE:CVG), the global leader in relationship management, announced today it has signed a $4.2 million contract to provide customer intelligence solutions to a global financial services firm, a Fortune Top 50 company.

Under the terms of the eighteen-month contract, Convergys will perform a suite of marketing research services including the Convergys Point-Of-Service-Evaluation approach to surveying customers. Convergys also will perform brand and image tracking research, competitive marketplace research, customer retention research, decision sciences, analytics and reporting, and executive dashboard and results portal development.

Convergys helps organizations leverage each stage of the customer lifecycle. From customer satisfaction research to complex churn modeling, Convergys maximizes each customer encounter using its expertise in customer satisfaction, loyalty, and equity. We also provide an in-house staff of research and database professionals including doctoral-level, accredited Decision Scientists and Six Sigma Black Belts, global marketing research facilities, and complete analytical infrastructure.

About Convergys

Convergys Corporation (NYSE:CVG) is the global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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