Numara Software Receives Customer Inter@action Solutions® Magazine's 2007 Product of the Year Award

Business Wire, Dec 13, 2007

Numara FootPrints Honored for Outstanding Innovation for Fifth Time in Seven Years

TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that its flagship product, Numara FootPrints 8, has received the 2007 Product of the Year Award from Technology Marketing Corporation's (TMC([R])) Customer Interaction Solutions magazine (www.cismag.com). Numara FootPrints 8 is the latest version of the company's award-winning, 100 percent web-based service desk management solution.

Customer Inter@ction Solutions, the leading publication covering CRM, call centers and teleservices, recognized FootPrints with the Product of the Year Award for Help Desk Software in 2000, 2003, 2004 and 2006 and the Editor's Choice Award in 2002.

"For ten years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Numara Software has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Numara Software in the future."

Numara FootPrints 8 features streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customization options. Its ease of implementation and configuration make it the most comprehensive and flexible solution on the market, allowing organizations to more easily integrate their business and IT processes. Numara FootPrints 8 recently earned the PinkVerify[TM] Service Support Certification for ITIL[R]-compatibility by Pink Elephant - an independent, vendor-neutral organization that objectively assesses service management tools for ITIL compatibility - in Incident, Problem, Change and Configuration Management.

"We are pleased that Numara FootPrints continues to be recognized as one of the most innovative products on the market," said David Weiss,CEO of Numara Software. "Looking forward, we will continue to offer robust service desk solutions that meet the IT support challenges faced by organizations of all sizes while increasing business efficiencies, reducing costs and improving the customer experience."

Numara Software, along with other 2007 Product of the Year Award winners, will be featured in the January 2008 issue of Customer Inter@ction Solutions magazine. For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Numara Software, Inc.

Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.