Business Services Industry
E-LOAN Rates Best Overall in Q3 2007 Keynote® Scorecard for Mortgage Web Sites
Business Wire, Dec 3, 2007
Unprecedented Fourth Consecutive Win Ranks E-LOAN Above Wells Fargo and Bank of America
PLEASANTON, Calif. -- E-LOAN([R]), an online financial services company, today announced that it has received the highest overall rating for online best practices implementation in the Keynote[R] Q3 2007 Scorecard for Mortgage Web sites. This is the fourth consecutive win for E-LOAN and is unprecedented for the Keynote[R] Scorecard. The Scorecard is produced by Keynote Competitive Research, the industry analysis group of Keynote Systems, Inc.
"It is a great honor to continue to receive national recognition for our efforts to provide consumers with a fast, easy, affordable and transparent way for consumers to get a loan," said Mark Lefanowicz, president of E-LOAN. "At E-LOAN, we continually strive to be the very best in the industry, always looking out for the consumer and for ways we can improve the overall lending experience. We are thrilled that our accomplishments have once again been acknowledged by Keynote."
The Keynote Scorecard for Mortgage Web sites is a bi-annual industry evaluation that measures the customer experience of leading mortgage web sites and their ability to meet best practice standards. In addition to ranking highest overall for customer experience, E-LOAN was ranked number one for the functionality of its web site overall, the ease of applying online for a first mortgage or home equity loan, and the ease in which consumers are able to learn about getting the best possible mortgage.
Since its inception, consumers and industry experts have recognized E-LOAN for its pro-consumer values and its commitment to revolutionizing the way consumers get a loan. It has kept true to its fundamental core value of providing consumers a fair, open and honest loan experience. In addition to the Keynote Mortgage Scorecard, independent studies conducted by The Customer Respect Group, The Ponemon Institute and TRUSTe have consistently bestowed top honors to E-LOAN for its dedication to providing borrowers with a simple, easy and open way to obtain mortgage, auto and home equity loans.
About E-LOAN([R])
E-LOAN is an online consumer direct lender dedicated to providing consumers with a simple, easy and open way to obtain mortgage, auto loans, home equity loans, and online savings and certificate of deposit accounts. Since its launch in 1997, E-LOAN has drawn upon its pro consumer values to improve the lending and online savings experience in revolutionary ways. By eliminating the traditional incentive structure to charge consumers higher rates, giving consumers free access to credit scores and eliminating lender fees, E-LOAN is providing a uniquely open, fair and honest process. Protecting consumers' financial privacy is also a paramount concern, leading E-LOAN to implement industry leading privacy practices and advocate strong consumer financial privacy protection laws. Consumers have recognized E-LOAN for its trustworthiness and respect for customers. Three independent studies conducted by TRUSTe and The Ponemon Institute ranked E-LOAN as one of the Top 20 Most Trusted Companies for Privacy in America. In another independent study conducted by The Customer Respect Group, E-LOAN received the overall highest rating in the Online Customer Respect Study of North America's largest financial services firms. Since it started its operations, E-LOAN has originated and sold over $32 billion in mortgage and consumer loans.
E-LOAN is a wholly-owned subsidiary of Banco Popular North America, a New York State-chartered bank, which in turn is a wholly-owned subsidiary of Popular, Inc., a full service financial services provider with operations in Puerto Rico, the United States, the Caribbean and Latin America. E-Loan's deposit products are insured with the FDIC through Banco Popular North America. To find out more about E-LOAN and its products and services, logon to http://www.eloan.com or call 1-888-533-5333.
About Keynote
Keynote Systems (Nasdaq: KEYN) is the global leader in on-demand test & measurement solutions for continuously improving the online experience. As an independent and trusted third-party, Keynote provides IT and marketing executives with an unbiased view into their Internet services from around the world. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers' online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX. In addition, Keynote's industry analysis group called Keynote Competitive Research publishes proprietary studies measuring customer experience and service levels across a wide range of industries.
Known as The Mobile and Internet Performance Authority[TM], Keynote has a market-leading infrastructure of 2,400 measurement computers and mobile devices in over 240 locations around the world. Keynote also maintains one of the most representative panels of online users consisting of 160,000 consumers. Keynote's on-demand, hassle-free infrastructure allows businesses to access services they need, when they need them to pinpoint and fix mobile quality and Internet problems before they impact customers.
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