Independent Survey Ranks TomorrowNow in Top 10 Percent of Worldwide IT-Industry Customer Satisfaction and Loyalty

Business Wire, Feb 12, 2007

Study Gives High Marks to the World's Most Experienced Third-Party Maintenance and Support Provider

BRYAN, Texas -- TomorrowNow Inc., the most experienced provider of third-party maintenance and support for enterprise software applications, ranks in the top 10 percent of worldwide IT-industry benchmarks in customer satisfaction and loyalty, according to a recent independent survey by Taylor Nelson Sofres (TNS) PLC, a leading global market research company.

According to the study, an unprecedented 98 percent of customers surveyed consider themselves to be a favorable reference for TomorrowNow. Conducted with hundreds of TomorrowNow customers worldwide during November and December in 2006, the response rate to the survey was an exceptional 33 percent. Further, customers in EMEA and Asia-Pacific gave TomorrowNow even higher ratings than the stellar results achieved for North American customer satisfaction and loyalty.

TomorrowNow guarantees that all clients are assigned a highly experienced personal support engineer who becomes familiar with their specific application environment and works to resolve issues quickly. Survey responses indicated that customers place a high value on their support engineer's availability, responsiveness, technical knowledge and expertise - areas in which TomorrowNow consistently has achieved high praise.

"We have always offered organizations substantial savings in their annual maintenance fees, but our superior track record for quality and customer service has distinguished our company among all third-party providers and enabled us to grow our client base substantially over the last year," said Andrew J. Nelson, president and CEO of TomorrowNow. "We challenge all competitors to conduct the same independent survey of their customers, get the same volume of responses, and achieve the same phenomenal customer satisfaction and loyalty results."

Compliments from customers who participated in the TNS survey:

"Your service has definitely enhanced the productivity of (our) organization. Excellent follow-up and customer service."

"I think we have made the best decision by switching to TomorrowNow."

"The technical help we received was outstanding."

"The very best in the business."

"The results underscore our employees' dedication to service-quality excellence. They also raise the bar for all of us to maintain this level of excellence for both existing and new customers," said Mel Gadd, TomorrowNow's global vice president of quality, and former senior director of customer feedback for Oracle and director of quality systems for PeopleSoft.

As the pioneering leader in third-party maintenance and a wholly owned subsidiary of SAP, TomorrowNow is the largest, most-trusted third-party support provider of mission-critical support expertise and offers stability to its clients through its long-term financial strength. With more than 280 satisfied clients, TomorrowNow has proven its effective service delivery and has delivered thousands of fixes and more than 800 tax updates to its clients around the world. In addition, TomorrowNow promises response times within 30 minutes, but the average response time for the company has been about eight minutes. The company is staffed by veteran software engineers with an average of nine years of experience working on Siebel, J.D. Edwards and PeopleSoft applications. TomorrowNow has offices in Texas, California, North Carolina, Georgia, Colorado, the UK, the Netherlands, Singapore and Australia.

About TomorrowNow, Inc.

TomorrowNow, Inc. is the most experienced third-party provider of Siebel, J.D. Edwards, and PeopleSoft software maintenance and support. TomorrowNow Support Services offer up to 10-year support periods with new fixes, 24x7 product support with a 30-minute response time, quality tax and regulatory updates, highly responsive support engineers, and significant financial savings. Fortune 500, mid-market, and public sector organizations from nearly every industry sector have selected TomorrowNow as their maintenance and support vendor of choice. Please visit our Web site at www.tomorrownow.com to learn more about TomorrowNow Support Services, our clients, and see what's being written about TomorrowNow; or contact us at 1-979-691-4100 or by email at: info@tomorrownow.com.

About TNS:

Taylor Nelson Sofres is the world's premier provider of custom, research-based marketing information and counsel and global leader in customer satisfaction and stakeholder management research. TNS provides knowledge for private and public sector clients, small and medium sized businesses, major multi-national corporations as well as numerous ministries, government agencies, and scientific institutions.

TomorrowNow and the TomorrowNow logo are trademarks of TomorrowNow, Inc. All other company and product names may be trademarks of their respective owners. Copyright [c] 2007 TomorrowNow, Inc. All rights reserved.