Opalis to Present on Automating Critical ITIL Processes at Pink Elephant's IT Service Management Conference

Business Wire, Feb 13, 2007

TORONTO -- Opalis Software, Inc., the leading provider of Run Book Automation (RBA) software that orchestrates, integrates, and automates IT operational processes, today announced Denise Jackson, director of Professional Services, will be speaking on automating critical ITIL processes at Pink Elephant's annual International IT Service Management Conference and Exhibition next week in Las Vegas. Opalis, who is a Silver sponsor of the event, will be showcasing its Opalis Integration Server technology at booth #104.

Ms. Jackson's session, titled "Automating End-to-End Incident and Change Management Processes," will be held on Wednesday, February 21, during a breakfast session. She will discuss how implementing best practices for such ITIL processes as incident and change management are the foundation for a quality CMDB. She will share tactical methods and solutions for streamlining processes and breaking down silos in an IT organization to achieve higher service levels and greater IT efficiency and agility.

"ITIL is all about establishing repeatable, reliable, and standardized best practices for IT processes to save time and resources," said Denise Jackson, director of Professional Services at Opalis. "Opalis' IT process automation solution provides the most extensive coverage of the most critical areas within ITIL - incident, problem, configuration, change, and release management - with process template solutions and best practices that align with ITIL objectives, enabling greater efficiencies and visibility across ITIL processes."

About Opalis Software, Inc.

Opalis Software, Inc., founded in 1999 and headquartered in Toronto, Ontario, is the leading provider of Run Book Automation software that orchestrates, integrates, and automates IT operational processes. With Opalis, IT organizations can reduce costs, improve service delivery, and ensure compliance through repeatable, reliable and standardized best practices.

With more than 800 customers around the globe, including Toyota, Woolworths, Johnson & Johnson, British Telecom, and the Bank of New York, and the most comprehensive set of integrations with leading service management tools, Opalis integrates into any system, process, or application and standardizes them into ITIL best practices. For more information on Opalis, please visit www.opalis.com.