Accept 360 Extends "Voice of Customer" Data Capture Through Integration With Oracle's Siebel CRM Suite

Business Wire, Feb 21, 2007

Deliver the Right Products at the Right Time With Valuable Direct Customer Feedback

FREMONT, Calif. -- Accept Software Corporation[TM], the emerging leader of collaborative enterprise-class product planning systems, today announced Accept 360 integration with Oracle's Siebel CRM On Demand suite to help companies better incorporate direct customer feedback and create better products. The integration extracts customer-facing data from the Customer Relationship Management (CRM) system and helps companies incorporate requirements directly from customers and partners into their product portfolio strategies.

"Accept 360, combined with the power and flexibility of Oracle's Siebel CRM On Demand suite, enables a community of 'thought leaders' who can provide input into your products portfolio strategy," said James Davies, CEO, Accept Software. "When businesses incorporate the voice of the customer, increased loyalty results. The solution is the first of its kind to translate inbound customer interactions into internal productivity for the enterprise."

"The market is rapidly beginning to recognize that a gap exists between CRM users' interactions with customers and their ability to translate those interactions into valuable and "actionable" data across the enterprise," said Dale Hagemeyer, Research Vice President, Gartner, Inc.

About the Accept 360 /Siebel CRM On Demand Integration

Accept 360 helps organizations understand and manage their Voice of the Customer (VOC) data with the goal of creating better products and maximizing market impact.

When combined with Accept 360's existing capabilities to model products, portfolios, and requirements in the context of markets, competitors, and costs, companies can now incorporate CRM data into their product planning and product management processes in a way never before possible. The system allows distributed product teams, including product managers, strategic planners, and product engineers, to collaborate in making and implementing the best decisions about which products to build and which features to include. Accept 360's capacity to manage requirements and cross-product dependencies in the context of products, portfolios, competitors, and resources gives Accept Software's customers unparalleled abilities to make intelligent decisions about how to improve today's products and to identify tomorrow's.

Accept 360 is available either as a hosted SaaS solution or with an on-premise perpetual or subscription license. Subscription pricing (either on-premise or on-demand) starts at $130 per user per month for Product Management functionality; additional modules with increased functionality start at $30 per user per month. For more information, contact sales@acceptsoftware.com.

About Accept Software

Accept Software provides a comprehensive web-based solution for enterprise product planning and innovation management. Leading software organizations throughout the world use the award-winning Accept 360 application suite to deliver better products to market faster. Accept Software is headquartered in Fremont, California and serves a growing customer base that includes Galileo[R], Tekla Corporation, VozTelecom, BEA Systems, Symantec Corporation, Mercury Interactive, and Cadence Design Systems. For more information, visit www.acceptsoftware.com.

Accept 360 and the Accept logo are trademarks of Accept Software Corporation. All other trademarks, registered trademarks, and service marks are the property of their respective owners.