Envision Telephony and Free & Clear® to Host Webinar on Developing a Home-Based Agent Program

Business Wire, Feb 21, 2007

Webinar Will Detail Best Practices and Rewards for a Home-Based Agent Program Including Reduced Costs and Improved Customer Satisfaction

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced it will host a free webinar titled "A Strategic Guide to Developing a Home-Based Agent Program" with Free & Clear on February 27, beginning at 11 a.m. Pacific Time (2 p.m. Eastern Time). This webinar is designed for enterprises that are interested in developing home-based agent programs as a viable alternative to outsourcing, offshoring and downsizing.

Free & Clear, a nationally recognized leader in the field of tobacco cessation, has more than 50 percent of their coaching center agents working from home. During the webinar, attendees will hear firsthand how Free & Clear's home-based agent program, with the support of Envision's technology, allows them to quickly and easily identify agent knowledge and skill gaps and consistently coach to improve their performance.

Attendees will learn:

* Steps needed to create a successful home-based agent program

* What to avoid as you implement your program

* Technologies required to implement and manage an at-home workforce

* What returns you can expect to achieve with this type of remote agent program

"Today many enterprises are looking to home-based agent programs as a viable alternative to outsourcing, off-shoring and downsizing," said Connie Smith, chief evangelist for Envision. "This webinar will help guide them in deciding if a home-based agent program is right for them and the steps they need to take in developing a successful home-based agent program."

* What: "A Strategic Guide to Developing a Home-Based Agent Program"

* Who: Andrew Roberts, quality manager, Free & Clear; and Connie Smith, chief evangelist, Envision Telephony

* When: Tuesday, February 27 at 11 a.m. Pacific Time

* Where: Online

* How: Register online at http://www.envisioninc.com

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness and contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach([R]) (Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.