XM Satellite Radio Expands Relationship with ClientLogic; Continues to Provide Customer Service and Technical Support to more than 7.6 Million Subscribers

Business Wire, Feb 27, 2007

Business Process Outsourcing Leader to Hire Associates at a Fourth Location to Meet Growing Customer Demand for Number-One Satellite Radio Company in the U.S.

NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcing provider that recently merged with SITEL, Corp., today announced the expansion of its partnership with XM Satellite Radio to continue providing customer service, technical support and customer retention services for XM's 7.6 million subscribers in the U.S. and Canada. ClientLogic currently services XM Satellite Radio from contact centers in three nearshore and offshore locations. The expansion will call for the hiring of approximately 150 associates in a fourth ClientLogic facility located in Huntington, West Virginia. Job seekers that are interested in joining this talented team in Huntington are invited to apply via www.clientlogic.com or in person at 1102 Third Avenue, Suite 501, Huntington, WV 25701.

"At XM Satellite Radio, we want to ensure that our customers' needs are met quickly and efficiently so we can seamlessly provide access to the widest selection of programming and content through a user-friendly environment," said Joe Zarella, EVP of Business Operations at XM Satellite Radio. "Our relationship with ClientLogic has been extremely successful and we are looking forward to expanding to a fourth facility staffed by ClientLogic's talented and professional customer care associates."

XM Satellite Radio features more than 170 digital channels consisting of commercial-free music channels and a variety of sports, talk, comedy, children's and entertainment programming. XM reaches more than 7.6 million subscribers in the U.S. and Canada, broadcasting from studios in Washington, D.C., New York, Nashville, Tenn., Toronto and Montreal. XM Satellite Radio originally partnered with ClientLogic because of its expertise in the consumer entertainment and telecommunications industries and its commitment to providing quality customer care.

"For companies in the competitive consumer entertainment industry, there is nothing more important than creating brand loyalty through quality products and customer service," said Julie Casteel, chief global sales and marketing officer at ClientLogic. "We have enjoyed working side by side with XM Satellite Radio to develop and implement a customer care strategy tailored to the unique needs of its diverse customer base. We are thrilled to be expanding with XM Satellite Radio once again and look forward to growing our partnership in the months and years ahead."

About XM Satellite Radio

XM is America's number one satellite radio service with more than 7.6 million subscribers. Broadcasting live daily from studios in Washington, DC, New York City, the Country Music Hall of Fame in Nashville, Toronto and Montreal, XM's 2006 lineup includes more than 170 digital channels of choice from coast to coast: the most commercial-free music channels, sports, talk, comedy, children's and entertainment programming; and the most advanced traffic and weather information.

XM, the leader in satellite-delivered entertainment and data services for the automobile market through partnerships with General Motors, Honda, Toyota, Hyundai, Nissan and Volkswagen/Audi, is available in more than 140 different vehicle models for 2006. XM's industry-leading products are available at consumer electronics retailers nationwide. For more information about XM hardware, programming and partnerships, please visit http://www.xmradio.com.

About the newly combined ClientLogic and SITEL

The new company is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, the new company meets clients' customer care and transaction processing needs through 65,000 associates in 28 countries. The new company provides world-class solutions from on-shore, nearshore and offshore locations across 145 facilities throughout North America, South America, EMEA and Asia Pacific. The new company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.