Business Services Industry

AMC Technology Application Adapter for Salesforce.com Now Available on the AppExchange

Business Wire, Feb 27, 2007

RICHMOND, Va. -- AMC Technology, L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that the newest addition to the AMC MCIS Suite, AMC Application Adapter for salesforce.com, is now available on salesforce.com's AppExchange at http://www.salesforce.com/appexchange.> The Application Adapter, which works with Salesforce Service & Support Call Center Edition, is the central server component that allows companies to manage inbound and outbound calls more effectively. It also manages the real-time flow of interactions between salesforce.com's soft phone user interface and contact center solutions such as Avaya, Cisco, Nortel, and others. Customer data including case history and previous activities are presented to the agent and the agent is able to perform telephone functions such as placing the call on hold, conference calling, and transfers directly from Salesforce.

The AMC Application Adapter for salesforce.com is featured on salesforce.com's AppExchange, the world's first on-demand application directory. AMC's Adapter, available through an annual subscription, is pre-integrated with Salesforce and tested against the leading vendors such as Avaya, Cisco, Nortel, and others, ensuring compatibility with customer infrastructure and ease of installation.

"AMC has a large customer install base on SAP CRM and others, but recently salesforce.com has become a popular choice for customers wishing to use CRM functionality," stated Anthony X. Uliano, President/CTO, AMC Technology. "The addition of new call center functionality in salesforce.com's Winter '07 release opens up new markets and customer interest. AMC's investment in our relationship with salesforce.com allows customers to choose best of breed: Salesforce for their CRM application and any of the leading computer telephony vendors, all integrated with AMC's proven MCIS architecture."

"As salesforce.com customers extend their implementations to include Salesforce Service & Support they are also taking advantage of the AppExchange to browse, find and install additional on-demand applications with just a few clicks," said Matt Holleran, vice president, AppExchange partners, salesforce.com. "AMC's Adapter provides a means to accelerate the integration of Salesforce Service & Support soft phone technology with the leading CTI vendors, which in turn accelerates customer success."

AMC will be hosting a Webinar to highlight its new salesforce.com integration on Tuesday, March 13th at 11:00 a.m. EST. For more information, including conference details, please visit AMC's website at www.amctechnology.com/company/events.html

Apex and the AppExchange

Salesforce.com's Apex is the on-demand platform for the next generation of business applications. Apex reinvents traditional customization and integration and enables a whole new generation of on-demand applications that go beyond CRM. All Apex components and applications can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the innovation that Apex unleashes to benefit the entire on-demand community.

AMC Application Adapter is one of more than 500 applications that are now available on salesforce.com's AppExchange, the world's first on-demand application directory, found at http://www.salesforce.com/appexchange.> The Apex on-demand platform is generally available today. The Apex programming language is available today for developer preview, and is currently scheduled to be available in beta to salesforce.com customers later in 2007.

About AMC Technology

AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including Microsoft, Oracle, Salesforce.com, and SAP and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 11 years of experience with many of the world's leading companies, our customers include over 120 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit AMC at http://www.amctechnology.com.