CompTIA Launches New Web Portal for IT Services Providers

Business Wire, Jan 23, 2007

One-stop source for multi-vendor technical support

OAKBROOK TERRACE, Ill. -- The Computing Technology Industry Association (CompTIA), the leading trade association for the world's information technology (IT) industry, announced today the worldwide availability of a new web portal for IT services and support providers.

The primary purpose of the web portal - available at http://support.comptia.org - is to provide a one-stop source for service and support information from 18 of the world's leading IT manufacturers.

"The CompTIA Industry Web Portal for Services and Support is targeted at providers of first levels of support, such as a help desk, call center or support center; as well as for field and desk-side support technicians," said Richard Rysiewicz, vice president, services, CompTIA. "By offering service organizations a one-stop shop for information from a variety of vendors, technicians can reduce the time it takes them to identify and resolve problems. That's good news for customers."

IT companies represented on the service and support site include Apple, Brother Industries, Canon, Cisco Systems, Dell, EMC2, Epson, Fujitsu Siemens Computers, Gateway, HP, IBM, Intel, Lenovo, Lexmark, Microsoft, NEC, Toshiba, and Xerox.

The services and support web portal also will serve as a conduit for information sharing on problems service technicians are encountering. Technicians also can provide details on service calls that conclude with a determination that there was no problem or no fault found.

"One of the most vexing issues for the IT industry is the high cost associated with sending out replacement parts when the parts aren't needed," Rysiewicz explained. "We hope to reduce the number of no problem found/no fault found occurrences by providing a feedback mechanism so service and support providers can communicate better with manufacturers on this issue."

The CompTIA Services and Support Group provides a formal structure and method for IT service executives to meet, communicate and establish standards for the IT services and support industry. Members from around the world work together to find commonalities and address business issues facing the IT service industry. For more information on the CompTIA Services and Support Group, please visit http://www.comptia.org/sections/services/default.aspx.> About CompTIA

For 25 years, the Computing Technology Industry Association (CompTIA) has served as the voice of the world's information technology (IT) industry. Today, the Association represents the business interests of more than 20,000 member companies worldwide. CompTIA is committed to advancing the long-term success and growth of the IT industry; helping organizations maximize the benefits they receive from their investments in technology; and assisting individuals to obtain the skills and credentials they need for productive careers in IT. For more information, please visit: www.comptia.org.