Start-up YourTechOnline.com Creates Global Business Delivering Remote Support with the Power of Citrix GoToAssist

Business Wire, Jan 30, 2007

Innovative PC Help Service Allows Technicians Located Worldwide to Virtually Engage with Customers On-demand

SANTA BARBARA, Calif. -- "Just fix it!" When computer problems arise, people want their problems solved now--without unnecessary phone calls or confusing questions. YourTechOnline.com built its business addressing these issues with the help of Citrix([R]) GoToAssist[TM] remote support from Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), the global leader in application delivery infrastructure. Tapped with an Editors' Choice Award, YourTechOnline.com's expert team of virtual technicians is resolving computer problems on-demand with "speed and technical savvy," reported PC Magazine.

Recognizing a simpler, better way to deliver expertise, YourTechOnline.com launched its venture in 2000 based on an innovative business model using GoToAssist as the enabling technology. "We started our company with a small staff of only two employees and grew to provide essential support services to more than 40,000 consumers and small businesses in 53 countries," said Steve Wandler, CEO and president at YourTechOnline.com.

"YourTechOnline.com exemplifies the power of innovation available on the Web today," said Mike Mansbach, vice president of enterprise marketing and business development for Citrix Online. "Whether you are a business of one or of a thousand - if you've got a desire to scale your reach, Citrix Online's on-demand access and collaboration solutions can make it easy."

YourTechOnline.com credits GoToAssist as the innovative solution that enables the firm to extend reach into distant markets, easily manage their distributed workforce and provide value to their customers, when they need it most, on demand.

GoToAssist allows YourTechOnline.com to hire and manage a virtual team of experts working from home or at remote offices to connect with customers instantly and cost effectively. YourTechOnline.com employs the most knowledgeable technicians wherever they are located, to deliver excellent customer support every time. With GoToAssist, YourTechOnline.com's experts view, control, and trouble-shoot support issues. In seconds, a technical consultant with customer permission can run diagnostics on the customer's desktop, download patches, collaborate and provide visual training or update files in real time. Unlike other solutions, GoToAssist does not require pre-installed software on the customer's machine.

"As computer problems are getting worse, harder to fix and more complex, large PC manufacturers are turning to our technicians equipped with GoToAssist," said Wandler. "Customers are amazed at the results and we are proud to provide a simpler, better way for them to get back on track, one that most large manufacturers haven't yet grasped. With GoToAssist, we are closer to achieving our goal: to be the number one computer support provider on Earth by providing support in a manner that was never before possible."

GoToAssist is changing the way contact centers and outsourcers, consulting and IT professionals are helping their customers with instant anytime, anywhere remote support while increasing quality and profitability. With its advanced suite of remote support, administrative features and customer survey tools, including a management dashboard, expanded integration services, best practices resources and enhanced collaboration and productivity tools, GoToAssist transforms remote services and support into competitive advantage.

"Businesses of any size must have an affordable, easy to deploy solution for remote control and diagnostics, as well as the ability to collaborate with their customers," said Ron Muns, CEO and founder of HDI, the world's largest association of internal and external IT service and support professionals. "Businesses must meet the increasing customer support demands without the excessive cost of desk side visits."

GoToAssist has earned numerous awards in 2006, including the Corporate and Channel Computing Expo Best of Show Award, Technology Marketing Corporation's (TMC) IP Contact Center Pioneer Award and TMC's CRM Excellence Award from Customer Interaction Solutions Magazine.

For more information about GoToAssist, visit http://www.gotoassist.com and to read the PC Magazine review, visit http://www.pcmag.com/article2/0,1759,1853472,00.asp.> About Citrix GoToAssist

Citrix GoToAssist, the #1 remote technical support solution, is an online service that enables support staff to view, control, and trouble-shoot user desktops, increasing user satisfaction and productivity and lowering support costs. The service requires no client software or additional resources, works automatically and securely through virtually every firewall, performs well even over dial-up connections, and integrates into existing infrastructure.

About Citrix

Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.