ClientLogic Looks Forward To Prosperous 2007 Following Another Record-Breaking Year of Client Wins and Global Growth

Business Wire, Jan 8, 2007

Leading Global Customer Care Provider Expands its Global Footprint Across Verticals and Garners Widespread Industry Praise

NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcing provider, today announced it recorded another successful year of Company and client growth, including multiple client wins and expansions across the globe. ClientLogic significantly broadened and deepened its vertical expertise and developed an innovative culture within the Company and with its clients.

"ClientLogic's success is intertwined with our clients' success," said David Garner, CEO of ClientLogic. "Everything we do--consistently exceeding client expectations, going beyond basic service levels, and bringing new ideas and initiatives to the table--is directed towards satisfying our clients and their customers. We are especially proud of the goals we helped our clients achieve in 2006--from winning J.D. Power awards to increasing sales and customer satisfaction--and are looking forward to an even more successful 2007."

Highlights from 2006 include:

* New Customer Service Options: ClientLogic expanded its global footprint with the opening of facilities in Las Cruces, New Mexico and Sudbury, Ontario, Canada, creating 900 new jobs within the Company. ClientLogic also increased its Latin American presence with the expansion of its Panama facility.

* Awards and Accolades: ClientLogic received vast industry praise, including ranking as one of Gartner, Inc.'s top-five international call center companies as reported in BusinessWeek and being awarded the Microsoft Global Outsourcing Vendor Excellence Award. ClientLogic also helped nine of its clients receive a total of 24 awards from J.D. Power and Associates for excellence in customer satisfaction.

* Expanded Vertical Expertise: ClientLogic significantly increased its vertical expertise and profile with major client wins and expansions in multiple industries, including wireless, online gaming, financial services and travel.

* "Vision. Passion. Purpose." Culture: ClientLogic adopted a "Vision. Passion. Purpose." (VPP) culture developed by associates to create a unique and invigorating environment to drive client success. This VPP culture resulted in positive associate satisfaction survey scores and increased client service levels.

* Thought Leadership: ClientLogic continues to be a leading authority in the customer care industry, providing commentary to a variety of business, trade and vertical publications, including The Wall Street Journal, CRM Magazine and Wireless Week.

* Creating a New Global Customer Care Leader: ClientLogic and SITEL announced that they have entered into a definitive merger agreement. The combined companies will create a business process outsourcing provider with one of the most diverse client bases, service offerings and geographic footprint in the industry.

About ClientLogic

ClientLogic is a leading global business process outsourcing (BPO) provider in the customer care and back office processing industries. ClientLogic's global footprint spans 49 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients improve their return on customer investment by reducing service cost, improving customer retention and increasing revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, British Telecom (BT), LTU, Neuf Telecom and United Online (Juno/NetZero). A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is among the top five global customer care providers, managing more than half a million customer interactions each day of the year. For more information, please visit http://www.clientlogic.com.