Business Services Industry
Hilton Garden Inn® Garners Segment-First Sixth Consecutive-Year Highest Ranking While Embassy Suites Hotels and Homewood Suites by Hilton Dominate J.D. Power and Associates Awards in Respective Segments
Business Wire, July 24, 2007
Hilton Garden Inn Earns Highest Ranking in Mid-Scale Chains with Full Service
Embassy Suites Hotels Achieves Highest Ranking in Study for Unprecedented Sixth Time
Homewood Suites by Hilton Reclaims Highest Ranking Within Extended Stay Hotel Chain for Fifth Time
Hampton Moves up in Rankings
BEVERLY HILLS, Calif. -- The Hilton Family of Hotels has received three highest-ranking awards in the J.D. Power and Associates 2007 North America Hotel Guest Satisfaction Index Study(SM), outperforming all other hospitality companies within their respective hotel segments and capturing an unprecedented sixth consecutive-year award in the mid-scale full-service segment, as such:
* Hilton Garden Inn([R]) has achieved "Highest Guest Satisfaction Among Mid-Scale Hotel Chains with Full Service" for an unprecedented sixth consecutive year;
* Embassy Suites Hotels has reclaimed "Highest Guest Satisfaction Among Upscale Hotel Chains" and has placed highest for an unprecedented sixth time overall in the study; and
* Homewood Suites by Hilton has reclaimed the "Highest Guest Satisfaction Among Extended Stay Hotel Chains" having achieved the recognition for the fifth time (tied for highest in 2004)
"As the only hotel company to receive three highest-ranking J.D. Power and Associates 2007 awards, including a sixth consecutive highest ranking, the results underscore our leadership within the hospitality industry and most importantly, as indicated by customers," said Tom Keltner, chief executive - Americas & global brands for Hilton Hotels Corporation. "It is extremely gratifying for several of our brands to be recognized by J.D. Power and Associates as industry leaders in guest satisfaction; we especially applaud the wholehearted commitment by owners and team members to provide extraordinary product and customer service."
Hilton Garden Inn Receives Unprecedented Six Consecutive-Year "Highest Guest Satisfaction Among Mid-Scale Hotel Chains with Full Service"
Hilton Garden Inn([R]), the mid-priced brand of 326 hotels, has received the "Highest Guest Satisfaction Among Mid-Scale Hotel Chains with Full Service" award in the J.D. Power and Associates 2007 North America Hotel Guest Satisfaction Index Study(SM). This is the sixth consecutive year that Hilton Garden Inn has been recognized with the award, outperforming all other mid-scale, full-service brands included in the study. According to the study, Hilton Garden Inn received the highest ratings in all key measures of guest experience; specifically, reservations, check-in/check-out, guest room, food and beverage, hotel services, hotel facilities and costs and fees.
Hilton Garden Inn locations throughout North America and Europe feature amenities that help guests to sleep deep, stay fit, eat well and work smart while on the road. Guestrooms offer the Garden Sleep System(TM) bed; Mirra([R]) chair by Herman Miller; complimentary wired and Wi-Fi high-speed Internet access and remote printing to the hotel's complimentary 24-hour business center; a clutter-free oversized desk and ample plugs and outlets for charging portable electronics. Every hotel also features the Pavilion Pantry([R])where guests can purchase snacks, sundries and microwaveable items; a full service restaurant offering freshly cooked-to-order breakfast, dinner and evening room service; a comfortable lounge area and bar; flexible meeting space; a complimentary workout facility with state-of-the-art cardiovascular and strength training equipment; Stay Fit Kits([R])that can be checked out by guests at the hotel front desk; and a swimming pool and whirlpool.
Embassy Suites Hotels Achieves "Highest Guest Satisfaction Among Upscale Hotel Chains" Award; Celebrates Sixth Award Overall in Study
Embassy Suites Hotels[R], the nation's leading all-suite upscale hotel brand, has ranked highest in the upscale segment with the "Highest Guest Satisfaction Among Upscale Hotel Chains" award in the J.D. Power and Associates 2007 North America Hotel Guest Satisfaction Index Study(SM). This represents the sixth time the brand has received the highest ranking award overall, including highest ranking in the all-suite segment prior to 2001.
Embassy's "20|10" brand enhancement plan has introduced new elements of service and product delivery including Embassy BusinessLink Business Centers and EmbassyDirect Registration Kiosks featuring airline boarding pass printing in all properties. The program also has introduced fresh elements to augment the brand's position in the all-suite category, including their new Embassy Essentials bedding program and contemporary Bloom Bath amenities. During the past year extensive renovations to within many properties in key markets have helped to promote greater consistency across all hotels within the brand.
According to the study, Embassy Suites Hotels received the highest ratings in three of seven key measures of guest experience with special attention in the following areas: check-in/check-out, food and beverage, and costs and fees.
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- LIFO vs. FIFO: a return to the basics
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- Design a commission plan that drives sales - Sales Commissions



