VEGAS.com Wins Top Technology Award for Interactive Intelligence-Powered Contact Center

Business Wire, June 27, 2007

INDIANAPOLIS & LAS VEGAS -- VEGAS.com was selected for a best technology award by industry peers from among 200 entrants across North, South, and Central America for its Interactive Intelligence-powered contact center deployment.

VEGAS.com won the Best Technology Innovation Award at Contact Center World's "Best of the Best in Americas" conference held June 4 and 5 in Orlando, Fla. The awards ceremony followed a rigorous selection process, during which VEGAS.com underwent two rounds of judging by industry peers and was required to present findings based on its contact center deployment.

In his presentation to peers, VEGAS.com's director of customer contact, Rob Cate, reported how the company used contact center automation software by Interactive Intelligence to achieve a dramatic return on investment.

"Before we deployed the Interactive Intelligence software we had 128 agents who handled about 37,000 calls per month," Cate said. "With CIC's ability to consolidate multiple systems and interfaces, we now employ 48 agents who handle about 90,000 interactions per month. That's a 57 percent reduction in agents, and a 117 percent increase in interaction handling."

During his presentation, Cate also credited the software for a 90 percent reduction in agent errors, faster speed-to-answer and fewer abandoned calls.

VEGAS.com first installed the Interactive Intelligence software in 2005 with the help of Rocklin, Calif.-based communications solutions provider, SOS (www.team-sos.com/about-us). Today, VEGAS.com uses the full Interactive Intelligence unified communications suite, including its Customer Interaction Center([R])(CIC)software, and add-on modules for multimedia recording, quality monitoring, e-mail response management, Web self-service and workforce automation.

"The entire voting delegation was blown away by how fully we exploited CIC's breadth of applications and flexible customization options to maximize agent productivity and improve customer service," Cate said. "We hope this award further validates our performance measures and demonstrates the clear fact that a consolidated all-in-one solution can also be best-of-breed."

Interactive Intelligence developed its unified communications software suite more than a decade ago in order to eliminate the cost and complexity introduced by individual point products.

"VEGAS.com is an incredible illustration of the benefits a company can realize by migrating from a traditional phone-only call center, to an 'intelligent' multi-channel contact center using open, standards-based architecture," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Now unrestrained by technology limitations, VEGAS.com is fully realizing its commitment to the customer experience - from its ability to timely respond to customers regardless of the communications channel used, to automated quality monitoring for superior customer service."

As the Best Technology Innovation Award winner for the Americas, VEGAS.com qualifies to compete against award winners from other regions at Contact Center World's "Best of the Best in the World" conference held in November in Las Vegas. For more information about these world awards, visit www.ContactCenterWorld.com/worldawards.> About VEGAS.com

VEGAS.com is the largest city destination travel website in the world with extensive, constantly updated information and a full range of travel products including hotel rooms, air-hotel packages, show tickets, tours and golf. A state-of-the-art contact center provides customer support, expert information and sales 24 hours a day, 7 days a week, 365 days a year to complement the information on www.VEGAS.com and www.espanol.Vegas.com. VEGAS.com, through its Casino Travel & Tours unit, operates retail and concierge desks at more than 50 locations including the Palms, Paris, MGM Grand, Bally's, Mandalay Bay, Excalibur, New York-New York, Luxor and more. The company also offers a variety of excursions including city tours, the Hoover Dam and the Grand Canyon. VEGAS.com is a member of the Greenspun Family of Companies, privately owned and operating in Southern Nevada for more than 60 years.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq:ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony. The company was founded in 1994 and has more than 2,500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 525 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at 1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.