Free & Clear® Drives Contact Center Efficiency and Effectiveness with the Envision Performance Suite™

Business Wire, March 15, 2007

Tobacco cessation leader deploys easy-to-use, unified solution to coach and develop virtual contact center agents

SEATTLE -- Envision Telephony, Inc., a privately-held provider of software solutions for the contact center and the enterprise, announced today that Free & Clear, Inc., the leading tobacco treatment provider, has substantially improved the efficiency and effectiveness in its contact center with the Envision Performance Suite[TM].

In order to enhance its coaching center performance, Free & Clear decided to deploy the Envision Performance Suite, which maximizes coaching center efficiency and effectiveness through the seamless integration of Envision's core applications: Quality Monitoring, eLearning, Workforce Management and Business Intelligence.

"Working within a hybrid virtual environment where more than 50% of our agents work from home is challenging," said Andrew Roberts, Call Quality Manager for Free & Clear. "With Envision's multi-site solution, we can quickly and easily identify agent knowledge and skill gaps and consistently coach to improve our performance, helping more of our participants to quit smoking."

Free & Clear is the leading provider of phone-based tobacco treatment services for health plans, employers and government organizations. Free & Clear helps its clients improve the health of their populations and control related costs by reducing the prevalence of tobacco use. More than 50 million people have access to the Free & Clear Quit For Life[TM] Program, which has proof of effectiveness published in multiple peer-reviewed, scientific journals over the course of nearly 20 years.

While such studies have proven the effectiveness of phone-based coaching, Free & Clear knew improving the capabilities of their coaches - who handle thousands of calls per day -- ultimately improves the success of program participants.

With the Envision Performance Suite in place, Free & Clear reports that its coaching center has dramatically increased the number of calls recorded, increased the number of agent evaluations and enabled supervisors to quickly identify agent knowledge and skill gaps through recorded screen shots. Free & Clear now has a flexible and scalable solution that can meet its needs today and support future growth. Partnering with Envision helps Free & Clear regularly monitor and improve agent performance in a distributed environment -- resulting in better center efficacy and helping millions live healthier lives.

"We are pleased to partner with Free & Clear in supporting their coaching center with an integrated set of management tools that improves agent effectiveness and enterprise performance," said Rodney Kuhn, Envision CEO.

About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach([R]) (comprised of Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.

Click2Coach is a registered trademark, and Envision Telephony, Envision eLearning, Envision Business Intelligence, Envision Workforce Management and the Envision Telephony logo are trademarks of Envision Telephony, Inc.