SoundBite Annual User Group Meeting to Help Clients Achieve Their Customer Communication Goals Using Automated Voice Messaging

Business Wire, May 17, 2007

Educational Agenda to Focus on Sharing Best Practices and Experiences in Evolving Automated Voice Messaging Market

BURLINGTON, Mass. -- SoundBite Communications, Inc., a leading provider of on-demand automated voice messaging solutions, today announced that its Annual User Group Meeting will be held June 20-22, 2007 at the Charles Hotel in Cambridge, Mass. The meeting will include a diversified combination of sessions, client and technology partner panels, and training courses that will help attendees get the most out of SoundBite's automated voice messaging solution. More than 125 clients and strategic partners will share knowledge and best practices that can be applied to achieve their specific communications objectives.

Attendees responsible for their organizations' debt recovery, call center operations, customer care and marketing processes will benefit from informative sessions and valuable peer networking. They will also have an opportunity to meet and interact with key representatives of SoundBite and its strategic partners. SoundBite executives will present attendees with the company's strategic plans, its view on the evolution of customer contact solutions, and future development plans for the SoundBite platform. The event will also include a number of panel discussions led by SoundBite clients including Account Solutions Group, American Coradius International, Asset Acceptance, NCO Group, Nuvell, Sirius Satellite Radio and Virgin Mobile.

"Clients have told us how beneficial our annual conference is for sharing best practices and lessons learned," said Peter Shields, president and CEO of SoundBite. "This year, we have brought together a wealth of resources and expert speakers to help our clients optimize their use of automated voice messaging to achieve their customer communication goals and improve contact center efficiencies."

SoundBite's User Group Meeting is sponsored by its technology partners, including gold sponsors Austin Logistics and Intelligent Results, and silver sponsors Electronic Payment Providers, Internet Transaction Solutions, Latitude Software and Online Resources. For more information or to register for SoundBite's User Group Meeting, please visit www.soundbite.com/usergroup.> About SoundBite Communications

SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, and secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite's service has the capacity to initiate more than 14 million calls each day, and in 2006 clients used the service to place nearly one billion calls.

SoundBite is a registered service mark of SoundBite Communications, Inc.

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