Enterprise Management Associates and PS'Soft To Deliver Webinar on Benefits of ITIL Service Catalogs

Business Wire, Nov 1, 2007

Features Case Study of Global Automaker

SAN MATEO, Calif. -- PS'Soft, a global provider of IT Asset and Service Management solutions, today announced that it will team with Enterprise Management Associates (EMA), the leading independent IT management analyst and consulting firm, to host a webinar that illustrates the dramatic benefits delivered by automated ITIL service catalogs in large enterprises. Attendees will gain a first-hand view of the cost savings and IT service improvements that already have been achieved by a multinational enterprise company that successfully implemented an ITIL service catalog.

"Service catalogs and service request management systems are becoming more essential as IT organizations move toward holistically managing end-to-end services and integrating IT management across technology domains," said Paul Burns, senior analyst at EMA. "Service management also requires managing across integrated IT processes, and PS'Soft has a strong solution which integrates with the asset management process."

The 60-minute webinar, entitled "Service Catalog: Finding the Right Balance for Successful ITIL Service Management," will provide tangible examples of ways in which a service catalog improves IT service quality and reduces IT costs, using a case study of a global automaker's service catalog implementation. The featured deployment includes more than 2300 service offerings and automated workflow for approval chains, contract and software license checks, and deployment scheduling. The webinar will also discuss how to use flexible workflow development tools for customizing a service catalog to an organization's unique needs.

"Enterprises do not need to have hundreds of service offerings to benefit from a service catalog and automation," said Bill Yaman, vice president of marketing and business development at PS'Soft. "From empowering end users to directly ordering hardware, software, and services from IT, today's service management systems are able to relieve IT staff from a highly manual set of processes, while simultaneously improving user satisfaction. Everyone who attends the webinar will gain useful information for putting this into practice."

The webinar will be held Wednesday, November 14 at 11am Pacific/2pm Eastern for viewers in North America. European attendees will join the webinar on Thursday, November 15, at 1pm (UK)/2pm (France/Germany). To participate in the North American webinar, go to http://www.pssoft.com/us/SCWebinar_11.14.07.html. To participate in the European webinar, go to http://www.pssoft.com/us/SCWebinar_11.15.07.html.> About PS'Soft

PS'Soft is a global provider of Asset Management, Service Management and Software License Compliance solutions. With over fifteen years experience and thousands of successful deployments, PS'Soft guides organizations to develop sound asset and service management processes - whether based on ITIL, other industry standards, or an organization's unique process requirements. Unlike complex frameworks, PS'Soft's suite of scalable applications is adaptable, provides quick time to value, and easily integrates with an existing IT infrastructure. For more information about PS'Soft and its suite of products and services, please visit www.pssoft.com.