HP Announces New Software and Services to Fully Automate the Management of Business Services

Business Wire, Nov 26, 2007

* HP Decision Center 2.0 - helps IT staff manage and improve the quality of service delivery by helping IT organizations make informed decisions to improve business processes while minimizing negative business impact. It provides pre-configured metrics and analytics based on ITIL v3 to enable the business-centric measurements needed for continual service improvement.

In addition, HP is offering new services to help customers quickly unlock the value of its software, including:

* HP Blueprint and Training for Service Manager 7.0 - provides best practices for standardizing and automating processes to accelerate deployment of ITIL v3 and implementation of HP Service Manager. These services help customers improve the efficiency and quality of IT operations, ensure they meet regulatory reporting requirements and reduce operational risk.

* HP IT Service Management Assessment Services - helps customers continually improve the quality of service management skills and processes. With enhancements that include the new ITIL v3 processes, this service helps improve productivity and reduce reactive process changes. This frees IT staff to focus more on strategic projects supporting business growth.

"Faced with rapid growth within Wunderman, we needed to consolidate many local service desk implementations. HP Software helped us implement a consolidated global service desk, which allowed us to meet our initial cost saving objectives," said Lawrence Baxter, chief information officer, Wunderman. "As we move into the next phase of the project, we are relying on HP's ITSM solution to help us further improve our operational efficiency, increase service quality and better align IT systems with the business."

More information about HP's Business Technology Optimization software, services and solutions is available in an online press kit at www.hp.com/go/swuniverse07barcelona and at www.hp.com/go/itoperations.> About HP

HP focuses on simplifying technology experiences for all of its customers - from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world's largest IT companies, with revenue totaling $104.3 billion for the four fiscal quarters ended Oct. 31, 2007. More information about HP is available at www.hp.com.

Note to editors: More news from HP, including links to RSS feeds, is available at www.hp.com/hpinfo/newsroom/.> (1) Gartner, "IT Innovation: Leadership Practices," Gartner Symposium, by Kathy Harris and Jackie Fenn, October 2007.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected results; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2007 and HP's other filings with the Securities and Exchange Commission, including but not limited to HP's Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2006. HP assumes no obligation and does not intend to update these forward-looking statements.