Retailers Struggle to Handle Online Shopping Rush on Cyber Monday, Reports Keynote

Business Wire, Nov 27, 2007

Keynote's retail index data is collected using Transaction Perspective[R] 8.0, Keynote's market-leading Web site performance measurement and monitoring service. Further information on the Keynote Retail Performance Indices is available online at: http://www.keynote.com/keynote_competitive_research/performance_indice s/retail/retail_index.html (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)

Retail Web Sites Included in the Keynote Retail Performance Indices

Apparel sites on Keynote's indices include: Abercrombie & Fitch (NYSE: ANF); Banana Republic (NYSE: GPS), Eddie Bauer (Nasdaq: EBHI); Foot Locker (NYSE: FL); Gap (NYSE: GPS); JC Penney (NYSE: JCP); JCrew; Macy's (Federated Department Stores, NYSE: FD); Neiman Marcus; Nordstrom (NYSE: JWN); Saks Fifth Avenue (NYSE: SKS); Sears (Nasdaq: SHLD); and Zappos.

Books and music sites on Keynote's indices include: AbeBooks.com; Amazon.com (Nasdaq: AMZN); Barnes & Noble (NYSE: BKS); Borders (NYSE: BGP); Buy.com; Overstock.com (Nasdaq: OSTK); Target (NYSE: TGT); Wal-Mart (NYSE: WMT).

Retail electronics sites on Keynote's indices include: Amazon.com (Nasdaq: AMZN); Best Buy (NYSE: BBY); Buy.com; CDW (Nasdaq: CDWC); Circuit City (NYSE: CC); Dell (Nasdaq: DELL); Office Depot (NYSE: ODP); OfficeMax (NYSE: OMX); Overstock.com (Nasdaq: OSTK); Staples (Nasdaq: SPLS); Toys R Us (NYSE: XKE); Wal-Mart (NYSE: WMT).

About Keynote

Keynote Systems (Nasdaq "KEYN") is the global leader in on-demand test & measurement solutions for continuously improving the online experience. As an independent and trusted third-party, Keynote provides IT and marketing executives with an unbiased view into their Internet services from around the world. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers' online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX. In addition, Keynote's industry analysis group called Keynote Competitive Research publishes proprietary studies measuring customer experience and service levels across a wide range of industries.

Known as The Mobile and Internet Performance Authority[TM], Keynote has a market-leading infrastructure of 2,400 measurement computers and mobile devices in over 240 locations around the world. Keynote also maintains one of the most representative panels of online users consisting of 160,000 consumers. Keynote's on-demand, hassle-free infrastructure allows businesses to access services they need, when they need them to pinpoint and fix mobile quality and Internet problems before they impact customers.

Keynote helps over 2,700 corporate customers become "the best of the best" by helping them improve online business performance and mobile communications quality. Keynote's customers represent top Internet and mobile companies including American Express, BP, Caterpillar, Dell, Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone.