Verint Witness Actionable Solutions Named "Recognized Innovator" by Service & Support Professionals Association

Business Wire, Oct 1, 2007

Company Acknowledged for Innovation in Interaction Quality, Improving How Organizations Provide Customer Service and Support

MELVILLE, N.Y. -- Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced it has been named one of the Fall 2007 "Recognized Innovators" by the Service & Support Professionals Association (SSPA). SSPA - among the largest and most influential associations for technology services and support professionals - presented Verint Witness Actionable Solutions with its "Innovation in Interaction Quality" honor at the SSPA Services Leadership Conference in New Orleans.

Winners were selected by a panel of judges, including industry experts, SSPA members and SSPA Vice President of Research John Ragsdale. Recognized Innovator honorees are being showcased today at the SSPA event with an awards ceremony, as well as tours of the winners' booths led by Ragsdale in the SSPA Technology Services Expo.

"Customer expectations and product complexity continue to rise and only by embracing innovation can companies deliver breakthrough customer success. Verint Witness Actionable Solutions embodies this spirit by delivering a truly unique and differentiated offering in service and support technology," explains Ragsdale.

Verint was named the winner in the SSPA's Innovation in Interaction Quality category. When companies focus on cutting talk times and deflecting live agent interactions, the customer experience can suffer. Workforce optimization, monitoring and training, therefore, continue to be critical functions and processes to help ensure positive customer experiences and a foundation for repeat business. This award recognizes the SSPA Partner whose innovative solutions allow companies to more easily assess the quality of customer interactions, focus on training and development needs, and improve the overall customer experience.

"We are honored to accept this award from SSPA, as it is a reflection of the value our customers receive from our actionable intelligence and workforce optimization solutions," says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. "Focused on improving the customer experience, our broad portfolio helps tech support, field service and customer relations organizations around the world streamline their operations and deliver consistent, quality sales and service."

More information about the SSPA Services Leadership Conference and SSPA Recognized Innovators can be found at www.thesspa.com.

About the SSPA

As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International (AFSMI) and the Electronic Supply Chain Association (ESCA). For more information, visit www.thesspa.com.

About Verint Witness Actionable Solutions

Verint Witness Actionable Solutions was formed as a result of the company's successful combination with workforce optimization provider, Witness Systems. Verint Witness Actionable Solutions enables organizations to capture and analyze customer interactions, improve workforce performance and optimize service processes in contact center, branch and back-office operations. With the industry's broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of analytic software-based solutions for workforce-enterprise optimization and security. Verint software, which is used by over 5,000 organizations in over 100 countries worldwide, generates actionable intelligence[TM] through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

Cautionary Note Regarding Forward-looking Statements: Certain statements and information in this release that involve expectations, plans, intentions or strategies regarding the future are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. They are often identified by words such as "will", "anticipates", "expects", "intends", "plans", "believes", "estimates" and similar expressions and statements about present trends and conditions that may extend into the future. These statements are not facts and are based upon information available to the Company as of the date of this release. The Company assumes no obligation to revise or update any such forward-looking statement except as otherwise required by law. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results or conditions to differ materially from current expectations include introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; risk that Verint's recent merger with Witness Systems disrupts current plans and operations and the potential difficulties in employee retention as a result of the merger; the ability to recognize the expected benefits of the merger; the impact of the substantial indebtedness incurred to finance the consummation of the merger; risks relating to current and potential future litigation or regulatory inquiries or actions inherited in connection with the merger, including with respect to Witness option grants and alleged patent infringement; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint or its subsidiaries infringe upon their intellectual property rights; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; the impact on Verint's financial results of the Comverse Special Committee's review of matters relating to grants of Comverse stock options and other non-options related accounting matters; the impact on Verint's financial results, if any, arising from Verint's internal review of certain accounting matters; the impact of governmental inquiries arising out of or related to option grants and practices and/or other accounting areas under investigation by Comverse and Verint and the risk of regulatory action or private litigation relating to the same; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934; Verint's ability to have its common stock relisted on The NASDAQ Global Market; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Verint's other acquisitions, including implementation of adequate internal controls; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; managing our expansion in the Asia Pacific region; dependence on government contracts; expected increase in Verint's effective tax rate; risk that Verint improperly handles sensitive or confidential information or risk of misperception of such mishandling; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure to support growth; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission, including our Current Report on Form 8-K filed June 11, 2007. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com.