The Hartford Wins International Customer Management Institute's Global Call Center of the Year Award

Business Wire, Oct 24, 2007

HARTFORD, Conn. -- The Hartford Financial Services Group, Inc. (NYSE: HIG), one of the nation's leading diversified financial services companies, announced today that its AARP call centers have won the International Customer Management Institute (ICMI) Membership's Global Call Center of the Year Award in the large company category competition. The award is presented annually at ICMI's flagship call center conference, the Annual Call Center Exhibition (ACCE), to the very best call centers in the world as a way to celebrate excellence in ICMI's global membership community of thousands of call center professionals.

The Hartford was selected as the winner in the large category, after a rigorous evaluation process that included a full-day site visit by ICMI's call center experts.

"The Hartford's AARP call centers are leaders in their use of technology to improve the customer experience for their callers," said Ted Hopton, ICMI's membership director, "but it's not just technology that sets them apart. Top-to-bottom, The Hartford's call center operations are most impressive."

The Hartford's AARP call centers service the company's direct personal insurance business, which primarily provides auto, home and other personal insurance products to AARP members through an agreement with AARP Financial. The company handles more than 10,000,000 telephone, e-mail and fax interactions with customers each year from its call centers in Southington, Conn., Allentown, Pa., San Diego, Calif., and Oklahoma City.

"This award is a reflection of the rigorous standards we have implemented

in our call centers and our representatives' ability to bring the highest level of focus to our AARP customers on each call," said Steve Shimmel, vice president of The Hartford's personal lines division. "We are truly honored to be recognized for our work."

Each year, ICMI Membership for call center professionals recognizes outstanding contact center operations through its Global Call Center of the Year Award. For more details, please visit www.icmi.com/ccy.> About the International Customer Management Institute

The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications.

Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information on the International Customer Management Institute, please visit www.icmi.com.

The Hartford

The Hartford, a Fortune 100 company, is one of the nation's largest diversified financial services companies, with 2006 revenues of $26.5 billion. The Hartford is a leading provider of investment products, life insurance and group benefits; automobile and homeowners products; and business property and casualty insurance. International operations are located in Japan, Brazil and the United Kingdom. The Hartford's Internet address is www.thehartford.com

HIG - PC

Some of the statements in this release should be considered forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. These include statements about our future results of operations. We caution investors that these forward-looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ. These important risks and uncertainties include, without limitation, those discussed in our Quarterly Reports on Form 10-Q, our 2006 Annual Report on Form 10-K and the other filings we make with the Securities and Exchange Commission. We assume no obligation to update this release, which speaks as of the date issued.