Antenna Software Launches AMPower™ SUPPORT for BMC Remedy IT Service Management at BMC UserWorld 2007 in Vancouver

Business Wire, Oct 29, 2007

Mobile Solution Improves Productivity and Responsiveness; Enhances ROI and Value of IT Service Management Systems

VANCOUVER, British Columbia & JERSEY CITY, N.J. -- Antenna Software, delivering real business mobility to the world's most demanding enterprises, announced AMPower([TM]) SUPPORT for BMC Remedy on the opening day of BMC's UserWorld 2007. The out-of-the-box mobile solution delivers critical information and functionality that enables IT support staff to experience less downtime and complete more tasks, even while away from their desks. By providing support staff with real-time, anywhere access to time-sensitive information from a handheld wireless device - Antenna helps IT organizations to increase responsiveness, accelerate workflow and problem resolution and improve Service Level Agreement (SLA) commitments.

Companies are steadily embracing mobility to increase employee productivity, improve customer responsiveness and ensure data protection for regulatory compliance. According to Forrester Research's June 2007 report entitled, "Buyers Yearn for Enterprise Mobility Leadership," almost half of the firms interviewed ranked setting a mobile strategy and policy as a priority for 2007. In that report, respondents said they expect mobile voice, equipment and data service spending to grow to 29 percent of telecom and network budget - up from 26 percent in 2006. The report also cited that 63 percent of firms planned to increase mobile data spending and 56 percent expected to increase voice spending.

With AMPower SUPPORT for BMC Remedy, support technicians are automatically alerted with their relevant tasks and can make updates to the BMC Remedy database in real time - right from their wireless devices. The mobile solution allows support technicians to:

* Receive alerts on new or updated cases or tasks

* Accept or reject cases or tasks

* View the details of cases or tasks, including contact, activity, asset and assessment information

* Update cases with changes in status or other incident-related information

* Update or add new tasks

Built on the powerful, standards-based Antenna Mobility Platform([TM]) (AMP), AMPower SUPPORT for BMC Remedy integrates directly with the BMC Remedy Action Request (AR) System via a Web services adapter. With the choice of deploying either on demand or on premise, the solution can easily be configured to support business process customization made in BMC systems. It can also integrate with additional enterprise systems and wireless device platforms to create a single, powerful mobile composite application.

"With our roots deeply embedded in the customer service industry, Antenna truly understands the demands and challenges of support technicians to be effective and efficient," said Karen Davis-Farage, vice president of business development, Antenna Software. "Antenna's enterprise mobility solutions keep information flowing through an organization, enabling people to keep working productively even when they are on the go, which ultimately improves their responsiveness and quality of service."

Antenna Software will be exhibiting at BMC UserWorld 2007. For more information, visit http://www.bmc.com/userworld/vancouver/index.html.> To learn more about AMPower SUPPORT, visit: http://www.antennasoftware.com/mobile_support.aspx.> About Antenna Software

Antenna Software (http://www.antennasoftware.com) delivers real business mobility, providing enterprises with a unified platform that extends critical software applications to wireless devices, helping mobile employees to amplify their effectiveness. Built on open standards, the Antenna Mobility Platform([TM]) (AMP) is flexible, scalable and enables IT departments to mobilize one or many applications across a full spectrum of mobile and wireless device platforms. Powered by AMP, Antenna's AMPower([TM]) mobile business solutions suite provides field sales, service and IT support organizations with specialized, configurable mobile applications that help improve business agility, customer care and profitability. Having a decade of success with more than 120 customers like AT&T, Pitney Bowes, DIRECTV, Heineken Ireland and EMC, Antenna is recognized by industry experts and leaders for its outstanding commitment to quality and service.

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