Butler Group Analyst Roy Illsley Reviews iET ITSM 4.1 in Recent Technology Audit Report

Business Wire, Oct 9, 2007

Report Confirms iET ITSM as a Leading End-to-End IT Service Management Solution

FRAMINGHAM, Mass. -- iET Solutions, a leading provider of ITIL[R] based IT Service Management (ITSM) software solutions and services, today announced the release of a technology audit report by Butler Group that reviews iET ITSM 4.1. Butler Group, based in the UK, is an information technology research and analysis firm. Butler Group Technology Audits provide an objective, third-party assessment of products and services from IT vendors.

According to the report, written by Senior Research Analyst Roy Illsley, "iET ITSM v4.1 is a very capable and user friendly ITSM product. It is easy-to-use, with a good UI and many additional features that organizations implementing an ITSM approach will find beneficial."

The report applauds iET ITSM's modular approach, which allows users to implement the ITSM solution in stages. "iET ITSM enables organizations not only to implement the solution at a pace that they are comfortable with, but also provides a process analysis module that can be used to determine the effectiveness of current processes, and also identify the value obtained from any changed processes."

The report concedes that the ITSM market is crowded, but considers iET ITSM a viable choice. "iET ITSM v4.1 compares very favorably to other products on the market. It is based on an n-tier application delivery platform called iET Enterprise Technology Platform, which enables it to be very flexible in how it delivers the capabilities to the end-user."

Illsley goes on to say, "iET ITSM v4.1 addresses the needs of its target market very well, and has some excellent features that enable additional benefit to be derived from its deployment. We particularly like the process analyzer module, and the time allocation feature in the main ITSM module."

To download a copy of this report, visit iET Solutions' web site: http://www.iet-solutions.com/downloads/whitepapers/index.aspx

About Butler Group

Butler Group (www.butlergroup.com) is Europe's leading independent IT Research and Advisory organization. Its mission is to ensure that its clients are the most comprehensively informed IT and business managers on current, emerging, and future technology matters, and their impact on business - in short, "Analysis without compromise". Butler Group has established an enviable reputation for the impartiality and incisiveness of its research and opinions. This is evidenced by a client base encompassing over 40% of the top 100 companies in each of Butler Group's key markets.

Butler Group provides a comprehensive portfolio of Research, Events, and Subscription Services on Information Technology solutions, helping organizations develop informed opinion within the context of their business application. Butler Group's products and services cover every aspect of the increasingly important impact Information Technology has on every business, from product purchase decisions to developing effective high-level strategy. They range from the visionary - looking up to five years ahead - to the current practical use of technology.

About iET ITSM

iET Solutions provides a complete solution to the ITIL concept of aligning IT services in support of business objectives to maximize the return on IT investment. The configurability of the software enables it to be customized to a substantial degree without writing a line of code. A developer's studio enables customization within a graphical environment. iET Solutions products such as iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. Integrating the front office functions of incident and problem management with the back office functions of configuration, change and release management helps organizations gain control over the IT infrastructure and optimize its performance.

About iET Solutions

iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with seven core ITIL best practices. iET Solutions was also included in the Gartner Magic Quadrant for the IT Services Desk, 2007. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries.

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