Business Services Industry
Single Source Sponsors Association for Services Management International 2007 S-Business World Conference
Business Wire, Sept 10, 2007
INDIANAPOLIS -- Single Source Systems, Inc. has announced it will - for the third year running - sponsor and exhibit at the annual Association For Services Management (AFSM) International S-Business World Conference being held September 16-18, 2007 at the new Shingle Creek Resort in Orlando, Florida.
Services have become an increasingly important element in the value exchange between technology companies and their customers. The conference will provide an opportunity for AFSM members from around the world to learn how to take advantage of new opportunities in the services industry at this premier technology services event. Insights from keynotes by industry notables into emerging trends in service strategies will be presented. Leading business institutions will benefit from exposure to best practices and tested methods in service operations and be able to engage with peers and establish new professional relationships.
Single Source will meet with AFSM members during the conference to showcase their Service Management Plus (SM-Plus[TM]) solution and educate them about the benefits of using this fully integrated business solution to manage customer service and support issues.
SM-Plus is an integrated information system that manages and maintains both company-owned and customer-owned assets. SM-Plus provides highly functional service business process support, including call taking, scheduling and dispatch, field service, depot repair, work order management, preventative maintenance, service contracts, purchasing, inventory control, and costing. All functions seamlessly integrate to back-office financial and management reporting. The SM-Plus solution helps service personnel respond quicker, make better decisions, utilize resources more effectively and build knowledge to speed decision-making.
"The AFSM S-Business World Conference is the perfect venue for Single Source to showcase new innovations and exchange ideas with fellow industry leaders. It provides exhibitors as well as hundreds of s-business professionals an opportunity to discuss visions for future innovations in the service industry. We are excited at the prospect of spending a few days learning and sharing information with existing colleagues and even more excited to make and chat with new acquaintances," stated Tony Petrucciani, CEO, Single Source. At this year's AFSM S-Business Conference, Petrucciani will present "Managing Service as a Profit Center: Applying the 'Rockefeller Habits' to Drive Growth, Performance and Value."
The presentation will build on the principles introduced in the book "Mastering The Rockefeller Habits" and how they can help build structure for communication and execution in any business organization, allowing it to with stand rapid growth and change and how to set priorities in a hectic, interrupt-driven environment as well as help focus and send the "right" drivers and pulse information throughout the organization more quickly and effectively.
About The Association For Services Management International (AFSM)
For thirty years, since its founding in 1975, the AFSM International - a global, not-for-profit, professional member-based association - has been an invaluable resource for the information, news, training, staffing assistance, peer networking, research, and studies that s-business management require. AFSM International is the only vendor-neutral professional association dedicated to providing the educational programs, networking opportunities, and information that enhance the success of s-business executives, managers, and their companies. For more information visit the AFSM website at http://www.afsmi.org.
About Single Source Systems, Inc.
For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for nearly 400 customers worldwide, Single Source focuses on the total success of their customers - making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Gold Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information about Single Source, visit www.singlesrc.com.
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