Research and Markets : Jive Software's Clearspace X: Integrated Platform for Customer Community and Collaboration

Business Wire, Sept 10, 2007

DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c67886) has announced the addition of "Jive Software's Clearspace X: Integrated Platform for Customer Community and Collaboration" to their offering.

Online customer communities can be dynamic environments for solving problems, strengthening relationships, extending brand reach, fostering innovation, and more. While a community is much more than the technology that supports it, it's tough to build a lasting, vibrant community without the right tools. As customers'(and your own!) demands for features and capabilities increase, the importance of having a good platform--and the expertise of the company behind it--only increases as well.

Jive Software, founded in 2001, has made a name for itself with its Enterprise Forums. Its newest offerings, Clearspace and Clearspace X, were developed with collaboration in mind. Clearspace (no "X") enables internal collaboration within organizations; Clearspace X, which is built to support collaboration with and among external groups (such as partners, developers, and customers), is the subject of this report.

With a variety of integrated components--blogs, discussions, document sharing, and private messaging, to name a few--Clearspace X is a relatively new platform, launched only in May of this year and now on Version 1.4.0. Early versions of software products typically take time to get the kinks out, so as Clearspace X's adoption grows and customer feedback helps prioritize Jive's feature list, we expect even smoother operation and more integration (e.g., of real-time services such as presence awareness).

While Jive does host communities for a few large clients, it is primarily sold as licensed, on-premises software. As such, Clearspace X is geared toward enterprises with the resources, expertise, and inclination to host and manage the system in-house. It may not be the choice for organizations that are looking for a one-stop community solution (platform and hosting).

Hosting aside, we recommend Clearspace X for communities for which collaboration and document sharing are important, if not essential. It is best suited for communities that are grounded in trust and shared learning, such as professional-peer communities (a.k.a. communities of practice) and developer communities.

Companies Mentioned:

* Amazon.com

* Citibank

* IBM

* Verizon

* VMware

* Warner Brothers

For more information visit http://www.researchandmarkets.com/reports/c67886