CompuCom Systems Sponsors Aberdeen Group Report on IT Service Management

Business Wire, Sept 11, 2007

Research Details on Necessary Steps Required for Successful Implementation of ITSM Practices and Solutions

DALLAS -- CompuCom Systems, Inc., a leading IT outsourcing company, today announced that it is sponsoring a benchmark report entitled, "ITSM: IT Transforms Itself into a Service," recently published by Aberdeen, a Harte-Hanks Company (NYSE:HHS). The research from Aberdeen serves as a roadmap for IT organizations that desire to service the provisioning of critical technology functionality as if it were a self-supporting business. This study examines the adoption level of certain capabilities IT organizations possess or plan to develop in support of their ITSM strategies, and the technological tools they use to facilitate those strategies. Drawn from survey of almost 300 organizations, Aberdeen's research finds that best-in-class organizations are leveraging multiple capabilities and technology enablers to develop strategic ITSM solutions.

Aberdeen recommends that enterprises should:

* Develop a firm vision and strategy for ITSM that is tied to the business strategy

* Adopt an "ITSM Program" approach to implementing ITSM

* Approach the ITSM implementation as a business transformation as opposed to a technology installation, and

* Enable the ITSM implementation with knowledge sharing and collaboration capabilities

To access a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410902&cid=4313

"Driven by the need to fully align IT service delivery with the goals and processes of the business as a whole, IT organizations are looking for an ITSM solution that delivers value across the organization," said Ralph A. Rodriguez, senior vice president and research director of the Technology Markets Group, Aberdeen. "In order for any ITSM solution to provide a business benefit, it must allow companies to change they way they do business so they are more competitive, reduce risk, increase revenue, decrease cost, or in some way recognize tangible business advantages such as increased customer service capability."

"CompuCom is pleased to sponsor the Aberdeen ITSM report as it addresses the steps needed for IT alignment and aligns nicely with our core focus of helping clients drive towards a well-managed infrastructure," said Jim Arnold, Vice President of Marketing at CompuCom. "We feel Aberdeen's benchmark report not only mirrors our Integrated Infrastructure Management (IIM) solution but also further confirms our IIM strategy is ahead of the market in delivering value and helping best-in-class organizations achieve IT alignment."

About Aberdeen Group

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market.

About CompuCom Systems, Inc.

CompuCom is a leading IT outsourcing company providing infrastructure management services, application services, systems integration and consulting services, as well as the procurement and management of hardware and software. With 20 years of IT experience, CompuCom employs more than 7,400 highly skilled associates who have earned a combined total of more than 42,000 industry certifications company-wide. As experts in workplace services, CompuCom's unique Integrated Infrastructure Management (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information. CompuCom was founded in 1987. For more information, visit www.CompuCom.com.