Convergys Thought Leadership Speaker Series: Retail customer-centric model holds key to future telecom operator success. Now what?

Business Wire,  April 17, 2008  

• E-mail
• Print
• Link

CINCINNATI -- At the Telco 2.0 Conference in London today, Convergys Corporation (NYSE: CVG) shares its insights on competition in the telecom industry and suggests that following the customer-centric lead of retailers is the best way for telecom operators to succeed. Convergys is a global leader in relationship management.

Speaking on "Beyond CRM: The Retail Distribution Challenge," Patrick Bossert, Telco and Media Industry Lead at Convergys, discusses how telecom operators must evolve their business models and acquire skills, process knowledge, and customer service technologies that enable them to become better retail distribution channels for emerging new media providers and content wholesalers.

To view a copy of either presentation please visit http://www.convergys.com/company/news-events/events-webinars.php

To learn more about the Convergys speaker program and the availability of Convergys speakers and their topics, contact the speaker program director, Jeff Hazel, at +1 513 723 7153 or jeff.hazel@convergys.com

To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

COPYRIGHT 2008 Business Wire
COPYRIGHT 2008 Gale, Cengage Learning