Echopass Customer to Showcase Hosted Contact Center at Genesys G-Force 2008

Business Wire,  April 23, 2008  

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Overstock.com to Discuss Managing Unpredictable Contact Center Demands

SAN ANTONIO & PLEASANTON, Calif. -- Delivering the flexibility of hosted contact center services, Echopass Corporation today announced its customer, Overstock.com, will be featured in a Business Solutions session at Genesys G-Force 2008 San Antonio to be held April 28 - 30, 2008, at the Grand Hyatt Hotel in San Antonio, TX. Overstock.com uses the Echopass hosted Contact Center On-Demand solution to manage unpredictable contact center demands.

"Building a Dynamic Contact Center with Overstock.com" will be presented on Tuesday, April 29, 2008, 1:30 p.m. - 2:30 p.m., by:

* Carter Lee, vice president of Information Systems & Technology for Overstock.com

* Randy Brasche, director, Product Marketing for Genesys

* Bruce Dresser, chief marketing officer for Echopass

Companies today are leveraging customer service as the key element to remain competitive and grow revenues. Unfortunately, the unpredictable nature of the contact center typically presents an obstacle to achieving these goals.

Leveraging the Echopass hosted Contact Center On-Demand, enterprises such as Overstock.com have achieved a Dynamic Contact Center where traffic, resources and outcomes are acting in harmony -- ultimately creating an environment that's predictable and easy to manage.

In this session, Genesys customers and prospects will learn how Overstock.com utilizes their own hosted Dynamic Contact Center to achieve specific business objectives.

Echopass Delivers Dynamic Contact Center

Economic downturn and global competition are pushing organizations to adopt hosted contact centers for customer service improvements that retain customers and differentiate from competitors.

Hosted contact center services are gaining further traction in the market as the high costs of alternatives come to light. Premises-based solutions are inherently inflexible, requiring a company to buy all of its capacity at once. A company that anticipates growing to 400 agents must initially buy capacity for all 400 agents, even if it currently has only 200 agents. Premises solutions also require steep per-agent costs, new IT hires, and 12- to 18-month implementation timelines. In addition, premise-based solutions cannot provide for multi-source options of adding additional sites or at-home agents without significant increase in infrastructure costs.

By providing contact center services on-demand, yet over multiple sites, Echopass hosted contact center solutions overcome the limitations of both offshoring customer service and running premises-based contact centers. Offering flexibility, low cost, rapid deployment, and advanced feature sets, Echopass enables large enterprises to gain an edge on the competition and build its base of loyal customers.

For more information on G-Force 2008 San Antonio, please visit http://www.genesysgforce.com/sanantonio/index.html. For more information on Echopass, please visit www.echopass.com.

About Echopass Corporation

Echopass Corporation is the #1 provider of hosted contact center services to the enterprise market, delivered through its unique EchoSystem[TM] Service Integration Platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients' existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.

Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.

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