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Texas Consumers Rate Humana Highest in Overall Member Satisfaction, in J.D. Power and Associates Study

Business Wire, April 30, 2008

National study produces ratings for the state's five largest health insurers, with Humana coming out on top

AUSTIN, Texas -- Humana Health Plan of Texas, part of Humana Inc. (NYSE: HUM), has received the prestigious J.D. Power and Associates award for Member Satisfaction, for ranking highest among commercial health plans in the state.

J.D. Power and Associates' National Health Insurance Plan Study evaluated seven primary factors as the most significant factors in driving member satisfaction:

* Coverage and benefits

* Choice of doctors, hospitals and pharmacies

* Understandable information and communication from the health plan

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* Approval process

* Claims processing

* Insurance statements

* Customer service

"For several years now, Humana Health Plan of Texas has focused on helping our members become more informed health care consumers," said Gary Goldstein, M.D., chief executive officer of Humana's Western Region. "In this study, Humana's member-satisfaction ranking is based on all of the factors most important to a consumer related to their health plan. So to rank highest is an honor. We know that consumer guidance and information are keys to fixing our health care system and this recognition from our Texas members is something we're working hard to earn every year."

Texas represents one of Humana's largest commercial markets; more than 500,000 of Humana's 3.4 million commercial health plan members live in Texas.

This is the first J.D. Power and Associates award for Humana Health Plan of Texas. In 2007, J.D. Power and Associates' first National Health Insurance Plan Study divided the country into four regions. This year, in its second national health insurance plan study, J.D. Power and Associates divided the country into 17 regions, meaning several more health plans are rated this year.

The 2008 National Health Insurance Plan Study includes responses from 37,060 total members of large commercial health plans. Members were surveyed online in November and December 2007. The study examines the member-satisfaction performance of large commercial health plans in 17 regions, with enrollments representing 83 percent of U.S. commercial health plan members. The study focuses on performance areas in which health plans can influence or control to improve the experiences of their members. Criteria for inclusion were plans with approximately 250,000 or more members across all commercial products, excluding Medicare and Medicaid.

About Humana Health Plan of Texas

Humana Health Plan of Texas administers health benefits for more than 500,000 medical members in Texas through a wide array of health-plan products for large and small businesses and individual consumers. The company has commercial market offices in Austin, Corpus Christi, Dallas, Houston and San Antonio. Humana has served the health-benefit needs of Texas businesses for more than 25 years.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health and supplemental benefits companies, with approximately 11.4 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.

Over its 47-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

More information regarding Humana is available to investors via the Investor Relations page of the company's web site at http://www.humana.com, including copies of:

* Annual reports to stockholders;

* Securities and Exchange Commission filings;

* Most recent investor conference presentations;

* Quarterly earnings news releases;

* Replays of most recent earnings release conference calls;

* Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);

* Corporate Governance Information.

Business Services Industry

Texas Consumers Rate Humana Highest in Overall Member Satisfaction, in J.D. Power and Associates Study

Business Wire, April 30, 2008

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