Talisma Corporation Named One of Top 100 Knowledge Management Companies by KM World Magazine

Business Wire, April 9, 2008

Honor Reinforces Innovation of Talisma's Knowledgebase

BELLEVUE, Wash. -- Talisma[R] Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced they were named in KMWorld's annual list of 'Companies That Matter' in Knowledge Management. This marks the second year Talisma has received this distinction reinforcing the innovation of its knowledgebase.

Magazine Editor Hugh McKellar and an esteemed board of industry-savvy judges selected the companies on this list.

"The companies on our list simply must emphasize an abiding determination to serve their most important constituency: their customers," said Hugh McKellar, Editor, KM Magazine. "They must also show agile innovation combined with a full understanding of the forces that affect, and will affect, their customers."

"It is an honor to be recognized by industry experts for our innovation which delivers customers tremendous value and a rapid ROI," said Dan Vetras, President & CEO of Talisma Corporation. "Talisma Knowledgebase customers have reported dramatic results including achieving positive ROI in less than six months, deflecting 50% of phone calls into the contact center and reducing email volume by up to 80%."

Talisma adds the KM World's Top 100 'Companies That Matter' in Knowledge Management to their growing list of industry accolades which include:

* Forrester Wave Leader for Customer Service

* Jupiter Research Leader for Web Self-Service

* Service & Support Professionals Association Recognized Innovator

* Deloitte & Touche Washington State Technology Fast 50 Award

* CRM Magazine Service Leader Award

For more information about KM World Magazine and 100 Companies That Matter in Knowledge Management 2008, visit www.kmworld.com.

About Talisma

Talisma is the leading Customer Interaction Management (CIM) software solution provider enabling organizations globally to deliver an exceptional online customer experience while dramatically increasing their efficiency and effectiveness. Talisma's customers include Aetna, AOL, Canon, Citibank, Comcast, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit www.talisma.com.