Follett Higher Education Group Reduces Order Fill Time by 30%, Decreases Labor Costs and Improves Customer Service Levels with JDA Software

Business Wire, August 20, 2008

Leading Bookstore Services and Textbook Supplier Improves Inventory Levels and Forecast Accuracy Across All Retail Channels

SCOTTSDALE, Ariz. -- JDA[R] Software Group, Inc. (NASDAQ: JDAS) today announced that Follett Higher Education Group, a division of $2.4 billion Follett Corporation, the industry leader in bookstore management, serving more than 800 college and university bookstores across North America, is reducing its order fill time by 30 percent with the help of JDA Software's Merchandise Operations and Performance Management solutions.

Follett's unique cross-channel business model requires Web orders to be picked from store stock with the help of store associates. "We've experienced a constant, rapid increase in the ratio of online sales to in-store sales, causing an increase in store labor costs as more personnel are needed to pull inventory for online orders," explained Tom Dillon, vice president merchandising systems, Follett Higher Education Group.

In an effort to gain more efficient operations, Follett turned to JDA Software's integrated Merchandise Management System (MMS([R])) and Win/DSS([R]) solutions. The software established core inventory control capable of gathering, integrating and distributing data throughout Follett's organization. JDA's point-of-sale solution, Win/DSS([R]), is fully integrated with MMS([R]) and is capable of processing Web order returns, which improves the customer experience compared to being routed to a service desk.

"Our order fulfillment time on over 1.2 million annual orders has decreased by 30 percent, resulting in both labor cost savings and improved customer service as Follett associates are able to be redirected to the sales floor," Dillon said.

Follett is also leveraging JDA's Performance Analysis application to fully optimize merchandising decisions. The solution allows Follett to transform its business data into meaningful information that is used to drive its business success. Follett utilizes Performance Analysis to spend less time digging for the data and more time analyzing the numbers for fast and slow movers, sell through and inventory levels (in weeks of sales) to achieve optimum in-store merchandise availability. This ensures that the shelves are stocked with the right amount of merchandise at any given time.

"JDA gives us a competitive advantage, because we are demonstrating how it helps to create unique bookstores that meet each of our partners' academic profiles," explained Dillon. "The cross-channel order processing functions for the bookstore catalogs integrated with efollett.com, along with data warehouse intelligence, have aided in enhancing the service provided to our customers."

Wayne Usie, JDA Software senior vice president of retail, said, "Retailers in today's cross-channel world are leveraging integrated merchandise operations systems to optimize performance and control inventory. JDA Software's innovative solutions provide retailers like Follett with greater visibility and flexibility to adapt to change, enabling more accurate, intelligent and profitable control over inventory while supporting corporate initiatives."

About JDA Software Group, Inc.

JDA[R] Software Group, Inc. (NASDAQ: JDAS) is focused on helping companies realize real supply chain and revenue management results - fast. JDA Software delivers integrated merchandising as well as supply chain and revenue management planning, execution, and optimization solutions for the consumer-driven supply chain and services industries. Through its industry leading solutions, leading manufacturers, distributors, retailers and services companies around the world are growing their businesses with greater predictability and more profitably. For more information on JDA Software, visit www.jda.com or contact us at info@jda.com or call +1.800.479.7382.

We do not believe this press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Nevertheless, if remarks in this press release are considered to be "forward-looking" or to have forward-looking implications (such as Mr. Usie's remarks concerning the anticipated benefits of using our solutions), we would remind our investors and prospective investors that future events may involve risks and uncertainties. These risks and uncertainties include the fact that not all users will be able to utilize our products with successful results. Other risks and uncertainties that may affect our business are detailed from time to time in the "Risks Factors" section of our filings with the Securities and Exchange Commission. As a result of these and other risks, actual results may differ materially from those predicted. We undertake no obligation to update information in this release.

"JDA," "MMS" and "Win/DSS" are trademarks or registered trademarks of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name "JDA" is a trademark and/or property of JDA Software Group, Inc.