Talisma Adds 450 Customers in Two Years

Business Wire, Feb 20, 2008

Customer Interaction Management Leader Completes Another Record-Setting Year

BELLEVUE, Wash. -- Talisma[R] Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced that is has achieved record annual revenue, recording 53% growth in the fourth quarter compared to the fourth quarter of 2006. Talisma also enters 2008 with the highest bookings backlog in company history.

Earlier in the year, Talisma released CIM 8.0, the industry leading customer service suite for interaction management that includes email, chat, VoIP, phone, collaboration, and Web self-service. CIM 8.0 incorporated numerous enhancements that help companies increase revenue and improve customer service, including greatly expanded proactive capabilities in both Talisma Chat and Talisma VoIP.

Along with its record growth, Talisma won numerous industry accolades including:

* Deloitte & Touche Washington State Technology Fast 50 Award

* CRM Magazine Service Leader Award

* Inc. 5,000 Award

* KMWorld Magazine 100 Companies That Matter in Knowledge Management

* SSPA Innovator Award

Talisma also entered into several strategic partnerships that expand the breadth of its offerings. Among these, a partnership with Autonomy will enhance Talisma's Knowledgebase, delivering Meaning-Based Computing capabilities. Also, the company's partnership with Bucher & Suter enables integration between the Talisma CIM Suite and Cisco ICM.

"In the last two years, Talisma has grown at a rate that is unrivaled in the online customer service software industry," said Dan Vetras, President & CEO of Talisma. "Talisma Customer Interaction Management solutions are the standard for customer service excellence. The largest companies in the world, as well as small and medium businesses, rely on our software to provide an exceptional online customer experience. In 2008, Talisma will continue our mission to transform the industry by providing software that makes superior customer service the norm, rather than the exception."

About Talisma

Talisma is the leading Customer Interaction Management (CIM) software solution provider enabling organizations globally to deliver an exceptional online customer experience while dramatically increasing their efficiency and effectiveness. Talisma's customers include Aetna, AOL, Canon, Citibank, Comcast, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit www.talisma.com.