RightAnswers Executive to Share Perspectives on Knowledge Management and Self-Service in a "Web 2.0 World" at 2008 HDI Conference

Business Wire, Feb 26, 2008

Simon Yelsky, VP of Product Management and Client Success, Will Address Attendees on "Wikis and Web 2.0: Impact on Knowledge Management" at Leading Event for Technical Customer Support Professionals

CLARK, N.J. -- RightAnswers, Inc., the recognized leader in providing self-service and support analyst knowledge solutions for the internal IT help desk, today announced that its Vice President of Product Management and Client Success, Simon Yelsky, will be presenting "Wikis and Web 2.0: Impact on Knowledge Management" at the 2008 HDI Annual Conference & Expo in Dallas, TX. The presentation will explore the expanding movement toward utilizing social networking technologies in the enterprise, as well as discuss whether this technology is practical and useful as it relates to knowledge-based self-service initiatives driven by the service desk. Mr. Yelsky will be speaking in Technology Track # 111 on Monday, March 10 at 10:15 am.

"With the advent of Web 2.0 and the explosion of social networking, enterprise IT organizations are now looking at the feasibility of integrating Wikis and other collaborative technologies into their knowledge management strategy to enable greater information sharing and system value," explained Mr. Yelsky. "My presentation will explore the viability of Wikis in the corporate environment, and how social networking technologies can impact knowledge management initiatives."

The 2008 HDI Annual Conference & Expo will take place March 9-12, 2008 at the Gaylord Texan Resort in Dallas, TX. The event, recognized as "the world's leading and most innovative for technical customer support professionals," will bring together more than 3,000 IT professionals, managers, directors and executives. More than 100 sessions make this comprehensive program indispensable to IT support centers providing internal or external support, as well as externally facing contact centers, and blended support centers. Attendees will receive practical advice, thought leadership for future planning, and insight. At the event, seminars, case studies, in-depth round table discussions, and workshops are led by industry analysts, representatives from top solutions providers, and practitioners averaging more than 15 years experience.

Mr. Yelsky will seek to answer the questions, "can an IT knowledge base be improved through the introduction of Wikis and Web 2.0?" and "how can internal self-service be enhanced through the introduction of social networking technologies?" According to Mr. Yelsky, attendees of his session will likely be management and senior executives within the IT help desk space with a national or global customer base. For the full agenda, visit http://www.thinkhdi.com/hdi2008.> An expert in network architecture, portal technology, product intelligence, workflow management and advanced knowledge management technologies, Mr. Yelsky has worked with some of the world's largest companies to architect and implement state-of-the-art knowledge discovery platforms and automated manufacturing intelligence platforms. Mr. Yelsky joined RightAnswers in November of 2004 as vice president of product development and is responsible for expansion of product features and functionality, QA and testing.

"RightAnswers is honored to have Mr. Yelsky selected to speak at the Help Desk Institute's annual conference," said Jeffrey Weinstein, President and CEO of RightAnswers. "The selection process is very difficult and highly competitive. As a member of this elite faculty, Simon has been recognized as a leader in the service and support industry."

RightAnswers will be showcasing its Unified Knowledge Suite of products at the 2008 HDI Conference exhibition. Representatives will be on hand to demonstrate the company's self-service and support analyst solutions. RightAnswers is located in booth 331.

About RightAnswers

RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce support costs. The RightAnswers Unified Knowledge Suite provides the tools needed to facilitate rapid problem resolution for both self-service end-users and support analysts. RightAnswers solutions are used by over 3 million licensed users across 500 companies including commercial enterprises, higher education institutions and government agencies. For more information, visit www.rightanswers.com.