TiFiC AB: TiFiC and TietoEnator In Strategic Partnership on New Support Offering

Business Wire, Jan 15, 2008

STOCKHOLM, Sweden -- Nordic software company TiFiC and TietoEnator have signed a strategic partner and license agreement. TiFiC is a leading provider of second generation solutions for IT support automation and self service. TietoEnator will in 2008 make a big investment to further improve and strengthen their IT-support offerings. Support automation and self service are fundamental components in this initiative and TietoEnator has chosen the solutions from TiFiC.

TiFiC's solutions reduce support costs and increases customer satisfaction by automatically detecting problems on the users' computers and automatically fixing these problems - so called support automation. Intelligent self service helps end-users solve problems on their own, and if assisted service is needed, TiFiC's solution automatically gathers all relevant system information and sends it to the service desk which facilitates the troubleshooting process and significantly cuts the resolution time.

TiFiC will also assist TietoEnator in establishing a competence group for support automation and self service. This group will provide strategic advice in this field and will assist companies in implementing processes and solutions.

"The partner agreement with TiFiC on support automation is aligned with our strategy on how we together with selected partners further strengthen our already wide range of services. IT-support is a keystone and also one of the areas in which we focus on becoming market leader. By integrating the products of TiFiC with our extensive knowledge in IT-support, we create a unique service", says Mikael Jupiter, Vice President, TietoEnator Processing & Network.

"We are very proud of this strategic partnership with TietoEnator. Not only is it a great deal for us but it will also, with the competence and size of TietoEnator, help us reach out to the large Nordic enterprises much faster than we can do on our own." says Johan Attby, VP Business Development, TiFiC.

TiFiC is a leading provider of second generation support automation and self service solutions. TiFiC's solutions help enterprise service desks, IT support providers, software and hardware vendors, broadband services providers, and mobile phone vendors and operators reduce support costs and increase customer satisfaction. TiFiC was founded in 1999 and has successfully helped many global enterprises streamline technology support. www.tific.com

TietoEnator is among the leading architects in building a more efficient information society and one of the largest IT services providers in Europe. TietoEnator specializes in consulting, developing and hosting its customers' business operations in the digital economy. The Group's services are based on a combination of deep industry-specific expertise and the latest information technology. TietoEnator has about 16 000 experts in close to 30 countries. www.tietoenator.com

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