Northwest Airlines Warns Customers of Phony E-Mail

Business Wire, July 25, 2008

Bogus e-mail contains virus

EAGAN, Minn. -- Northwest Airlines (NYSE: NWA) today warned e-mail users that an e-mail containing phony ticket confirmation and enrollment information is being sent using the Company's name. The e-mails are suspected of containing a virus that infects the user's computer when they open attachments.

The e-mails thank the recipient for using the new service "Buy flight ticket Online" on the airline's website. It states an account has been set up and gives the e-mail user an account number and password. It also tells them how much their credit card has been charged. An attachment is supposed to be the invoice and ticket but instead contains a virus that infects the user's computer once it is opened.

The e-mail also contains spelling and grammatical errors.

Northwest Airlines' vice president of e-commerce, Al Lenza says, "Customers should be aware that these e-mails are not coming from the airline. NWA itineraries are specific and contain information that customer will recognize. If the format does not look familiar to you, and you have not recently purchased a ticket, do not open the attachment. Delete the e-mail right away."

Northwest Airlines is one of the world's largest airlines with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam. Northwest, with its regional partners, operates approximately 2,400 daily departures. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the world's most extensive global networks. Northwest and its travel partners serve more than 1,000 cities in excess of 160 countries on six continents.