A Vision of the Next-Generation Contact Center

Business Wire, July 30, 2008

Best Practice Perspectives on Managing Customer Contact Complexities

The 4th Annual Customer Contact 2008 West: A Frost & Sullivan Executive MindXchange

PALO ALTO, Calif. -- The next-generation contact center isn't shiny and full of chrome, jetpacks, and robot agents. It's a place where companies focus tightly on how they can sort through mountains of data to unearth the critical things they need to know to anticipate their customers' next moves. The contact center is a place where professionals struggle to adapt to changing business conditions quickly - using today's tools better and more effectively. Today's contact centers face the challenge of servicing more knowledgeable and impatient customers while operating in a more tightly competitive marketplace.

The 4th Annual Customer Contact 2008 West: A Frost & Sullivan Executive MindXchange, to be held at the Laguna Cliffs Marriott Resort & Spa in Dana Point, California, kicks off October 19, 2008. Former editor of Call Center Magazine and currently a Frost & Sullivan Senior Analyst, Keith Dawson begins the industry's most talked about contact center event by walking participants through the best practices and technological insights that contact centers are implementing to remain competitive in the current market. Keith will offer a fresh perspective and new ideas as he explores innovative strategies for managing customer contact complexities.

This year's 4th Annual Customer Contact 2008 West: A Frost & Sullivan Executive MindXchange is focused on four tracks with twenty-six dedicated interactive sessions. The event will focus on today's top challenges and priorities for contact center executives, including Achieving Customer Experience Excellence, Driving Operational Efficiency in the Contact Center, Customer Contact Processes and Technology, and Strategic Contact Center Outsourcing and Partnerships.

To secure your registration today, or to obtain more information on the 4th Annual Customer Contact 2008 West: A Frost & Sullivan Executive MindXchange, please contact Brian Denker at brian.denker@frost.com or 516-255-5474 and receive a $250 discount on your registration. Information is also available online by visiting www.frost.com/ccw.> New to this year's industry coverage, and complementing the traditional Frost & Sullivan event experience, are two sets of complimentary Customer Contact eBroadcast (webcast) series that are scheduled throughout September, October, and November. For more information on these series, or for complimentary registration, participants are asked to visit http://ebroadcast.frost.com/ccseries.> Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership[TM] empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com.

FOR MORE INFORMATION

For further information on Frost & Sullivan events, press/media registration, sponsorship, and inquires, contact Brian Denker at brian.denker@frost.com or 516-255-5474.