Convergys Thought Leadership Speaker Series: Companies Must Differentiate Their Service in Today's Experience-Based Economy. Now What?

Business Wire,  June 10, 2008  

Tags: Convergys Corp., leadership

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CINCINNATI -- At the Customer Care and Services Forum Retreat in Las Vegas, Nevada, today, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on how businesses must now compete in today's "experience-based economy" where the key driver of customer loyalty and satisfaction is a positive "memorable" service experience.

Speaking on "Competing in Today's Experience-based Economy: The 10 trends that will shape your future success," Ryan Pellet, a vice president in Global Consulting Services at Convergys, discussed how the customer experience is rapidly becoming a CEO agenda item, how the customer experience will transcend the product, and how the customer experience has changed as channel options have tripled in 10 years.

Questions addressed by the Convergys presentation include:

* How much of a company's revenue base and growth potential is at risk with customers who would rather reduce spend or defect rather than complain? And what can be done about it?

* How important is a customer scorecard to making the customer experience useful and meaningful to each and every customer?

* Why are employees (i.e., agents) still they key to a successful customer experience in this experience-based economy?

To view a copy of the presentation, please visit: http://www.convergys.com/company/news-events/events-webinars.php

To learn more about the Convergys speaker program and the availability of Convergys speakers and their topics, contact the speaker program director, Jeff Hazel at +1 513 723 7153 or jeff.hazel@convergys.com.

To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html.

ABOUT CONVERGYS

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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