SinglePipe Communications Introduces Release 2.0 of its SinglePipe Integrated Provisioning System Platform

Business Wire,  June 17, 2008  

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Advanced Functionality Addresses Cable Operators' Collective Need To Deliver Exceptional Customer Service and Satisfaction

LOUISVILLE, Ky. -- SinglePipe Communications (www.singlepipe.com) today announced a new release of its SinglePipe Integrated Provisioning System (SIPS) platform for cable operators that offer Digital Phone service in the United States. A strategic, significant update to its original platform, this new SIPS offering boasts a comprehensive suite of services that empowers cable operators to market, sell, provision, deploy, manage and bill Digital Voices services, including:

* Account Management - Residential and Business (Hosted VoIP and SIP Trunking)

* Order Management - DIDs, Toll Free numbers, Local Number Portability

* Inventory Management - DIDs, Devices

* E911 Administration

* Create and Provision Custom Service Offerings

* Complete Reporting and Call Detail Records

Important to note, is that SIPS can also be easily integrated with cable operators' proprietary or other billing and provisioning platforms. For example, SIPs is currently integrated with Great Lakes Data Systems' Service Provisioning Gateway for Voice interface to its WinCable[R] billing system, which has created an all-inclusive, integrated provisioning and billing solution currently used by SinglePipe Digital Voice customers.

In addition, SIPS also provides an account self-service portal that enables subscribers to manage and customize various features and functionality of their Digital Phone service, such as:

* E911 Changes

* Anonymous Call Rejection and Do Not Disturb

* Priority Alerts (different call waiting tones or ringing sounds for specific incoming numbers)

* Call Forwarding (all calls or just calls from specific incoming numbers)

* Remote Office (allows use of SinglePipe Digital Voice phone service from any other phone)

* Sequential and Simultaneous Ringing Instructions

* Speed Dial Management

* Voicemail Management

"SinglePipe's brand promise is that we make it as easy as possible for cable operators to 'Raise Their Voice' and offer quality, reliable Digital Voice services," stated SinglePipe Vice President of Business Development, Kevin Breault. "Without any exaggeration, I can confidently say that in addition to simplifying cable operators' ability to offer Digital Voice, SIPS enhances the end-user experience and provides the means to deliver the high-level of service to which consumers are entitled. Simply put, efficiency coupled with quality means happier, long-term customers."

SIPS is now available to all of SinglePipe's current cable operator customers, as well as to any other operator in the U.S. that wants to sell carrier-grade residential and enterprise phone service easily and efficiently. SinglePipe includes SIPS - at no additional cost - in all of its industry-leading Digital Voice solutions. The company continues to develop additional features and improvements that will be rolled out in future SIPS upgrades. All SinglePipe Digital Voice solutions offer the most advanced calling and phone control features customers want, as well as regulatory compliance, FCC-compliant 911, local number portability, complete back office integration and Tier 2/3 support.

About SinglePipe Communications

SinglePipe Communications is a managed services provider that delivers wholesale Digital Voice services to residential and business VoIP customers through private and independent cable operators, Internet service providers (ISP's), CLEC's, Interconnects, and other technology service providers. SinglePipe offers complete, full-featured solutions for Residential VoIP, Hosted PBX and SIP Trunking -- over its own network. All solutions include automated back-office systems, promotional templates and regulatory compliance that enable rapid and low investment service launches. Learn more about SinglePipe at www.singlepipecom.com.

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