Helpstream Partners with RightAnswers to Deliver "Ready-On-Demand" Knowledge Management Capabilities

Business Wire,  June 23, 2008  

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Helpstream to Offer RightAnswers Knowledge-Paks Library

CLARK, N.J. -- RightAnswers, Inc., the recognized leader in providing knowledge-based self-service and support analyst solutions for the internal IT help desk, and Helpstream, a leading provider of on-demand collaborative customer service and help desk solutions, today announced a strategic partnership. The partnership allows Helpstream premium users to access the RightAnswers Knowledge-Paks[R] Library, enabling end-users to self-resolve their incidents, which improves the efficiency and effectiveness of support analysts.

The RightAnswers Knowledge-Paks Library is comprised of over 150,000 pre-written solutions covering 250 of the most popular commercial off-the-shelf software applications, and contains comprehensive application feature, functionality, and usage information.

IT help desk is an area ready for the union of traditional business practices and modern, web-enabled capabilities. To deliver a combination of rapid assistance and decreased support costs, organizations need to empower their IT help desk with the ability to provide a blend of expert assistance and community collaboration.

"Expert content takes time to create and we see strong value to our customers in providing ready-to-use content covering 250 of the most popular commercial off-the-shelf software applications available in the market today," said Anthony Nemelka, CEO of Helpstream. "Pairing this expert information with our unique ability to tap into an organization's user community and link them to both self service and agent assisted support processes will enable our customers to accelerate the benefits of their help desk initiatives leveraging the power and availability of the Internet."

As an industry leader in providing end-to-end, knowledge-driven self-service and support analyst solutions, RightAnswers solutions help organizations of all sizes improve end-user support by reducing calls to the help desk, increasing first call resolution, and empowering users to solve issues immediately. The Knowledge-Paks Library is designed to increase the ability for end-users to self-resolve their incidents, and improve the efficiency and effectiveness of support analysts.

"We welcome Helpstream to our reseller network," said Jeffrey Weinstein, President and CEO of RightAnswers. "The RightAnswers Knowledge-Paks Library of solutions will enable Helpstream to provide their customers with a valuable addition to their customer service and support strategy that will improve the end-user support experience as well as increase support capacity and reduce overall support costs."

About RightAnswers, Inc.

RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. With over 1.5 million licensed users in enterprise, higher education institutions and government agencies, RightAnswers enables quick problem resolution for both self-service end users and support analysts. For more information, please visit www.rightanswers.com.

About Helpstream

Helpstream is leading the development of highly collaborative customer service and help desk solutions. Designed as an enterprise-class SaaS solution built for collaboration from the ground up, the Helpstream solution allows organizations to greatly improve the customer service experience while keeping cost to a minimum and vastly increasing visibility into the customer experience. Helpstream has over 15,000 users in a variety of industries, including high tech, consumer electronics, government, healthcare, financial services and professional services. For more information, please visit www.helpstream.biz.

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