Demand for SaaS Business Applications Segmented by US Vertical Market

Business Wire,  June 25, 2008  

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DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/dfec90/demand_for_saas_bu) has announced the addition of the "Demand for SaaS Business Applications Segmented by US Vertical Market" report to their offering.

SaaS (Software as a Service) is creating a lot of hype in the market place as an alternative to traditional, installed licenses for business management applications. In its March 2008 SaaS survey, we asked US-based survey respondents about their usage of six specific business function-related applications delivered in the SaaS model: CRM, ERP, SCM, HR, Salesforce automation, and Web collaboration applications.

We also questioned respondents about their use of Microsoft Office-esque productivity applications (word processing, spreadsheet, and presentation applications) delivered as a service specifically to gauge the impact that SaaS productivity applications might have on Microsoft's dominant position in this space.

This report is broken out into two sections; the first focuses on demand for business function-related SaaS applications, the second focuses on demand for SaaS productivity applications. Covered are the crucial reasons why businesses are or are not interested in these applications, as well as who they turn to as providers.

Survey data showing SaaS adoption drivers and inhibitors is segmented into four vertical markets:

-Education
-Government
-Healthcare
-Professional Services

Survey data from these four vertical markets is presented and compared to results from respondents across the entire US market.

A forecast of total US business application hosting revenues through 2012 is also included.

Key Topics Covered:

Executive Summary
Definition of Applications in Survey:
Business Management Application Usage
Survey Guidance Given to Respondents
Take Rates for Hosted Applications Vary by Function
Hosted Deployments Lag In-House Deployments
Business Management Application Implementations by Vertical Market
Customer Relationship Management-Type Application Implementations by
 Vertical Market
Enterprise Resource Planning-Type Application Implementations by
 Vertical Market
Human Resources/Talent Management-Type Application Implementations by
 Vertical Market
Supply Chain Management-Type Application Implementations by Vertical
 Market
Web Collaboration-Type Application Implementations by Vertical Market
Current Hosted Application Users Satisfied With Services
Satisfaction With Hosted Business Management Applications by Vertical
 Market
Multiple Factors Seen as Important Benefits of SaaS Business
 Applications
Important Potential Benefits of Using Hosted Business Applications by
 Vertical Market
Hosted Business Applications Offer Savings of 34% Compared to
 Installed Applications
Annual Savings of Using Hosted Applications by Vertical Market
What Leads to Dissatisfied Hosted Business Management Ap Users?
Main Reasons for Using Hosted Business Aps Less in the Future by
 Vertical Market
Who Do Users of Hosted Applications Turn To?
Type of Provider Used for Business Management Applications by Vertical
 Market
Why Are Businesses Not Using SaaS?
Why the Lack of Interest in Hosted Business Management Applications?
Main Reason for Lack of Interest in Hosted Applications by Vertical
 Market
Office Productivity Applications
Current Office Productivity Applications Usage
Office Productivity Application Implementations by Vertical Market
Current Hosted Office Productivity Applications Users
What Are the Adoption Drivers for Current Hosted Application Users?
Important Potential Benefits of Using Hosted Productivity Applications
 by Vertical Market
Satisfaction With Hosted Office Productivity Applications is Good, But
 Not Great
Level of Satisfaction With Using Hosted Productivity Applications by
 Vertical Market
Recommending Using Hosted Productivity Applications by Vertical Market
Future Usage of Hosted Productivity Applications by Vertical Market
What Would Current Users Be Willing to Pay For?
Features Desired from Hosted Productivity Application Users by
 Vertical Market
Who Do Current Users Turn to as Providers of Hosted Applications?
Types of Providers of Hosted Productivity Applications by Vertical
 Market
Future Office Productivity Application Plans by Vertical Market
Current Installed Users Who are Going to Switch to or Try Hosted
 Applications
Why Try Hosted Applications?
Important Potential Benefits of Hosted Productivity Applications by
 Vertical Market
Who Will They Turn to as Providers of Hosted Applications?
Providers Turned to for Hosted Productivity Applications by Vertical
 Market
Current Installed Users With an Interest in Hosted Applications
Can Anything Stoke the Interest of Installed-License Users in Hosted
 Applications?
Interest in Hosted Productivity Applications by Vertical Market
What Drives Interest in Hosted Office Productivity Applications Among
 Curious Office Users?
Important Potential Benefits of Hosted Productivity Applications by
 Vertical Market
Steadfast Installed Users
Why the Lack of Interest in Hosted Productivity Applications?
Main Reason for Disinterest in Hosted Productivity Applications by
 Vertical Market
Summary
Methodology
Vertical Definitions
Glossary
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